Product Owner/Scrum Master

Product Owner / Scrum Master

Overview

We are seeking a Product Owner/Scrum Master to take ownership of client projects, bridging the gap between business and technical teams. In this role, you will capture and document requirements, lead cross-functional collaboration, and ensure the successful delivery of eCommerce solutions. You’ll work closely with stakeholders to align business needs with technical execution, while serving as a subject matter expert on platforms such as Salesforce Commerce Cloud (SFCC) and Shopify.

What You’ll Do

• Capture, document, and manage requirements for eCommerce implementations to align with client business objectives.

• Act as a liaison between development and business teams, translating technical requirements into accessible information for non-technical stakeholders (and vice versa).

• Lead workshops and discussions with internal and external stakeholders to ensure a thorough understanding of business processes and requirements.

• Serve as the main client contact for project delivery—leading meetings, fielding questions, and managing expectations.

• Develop documentation, diagrams, and other materials to communicate requirements to technical teams.

• Support clients by creating training materials, SOP guides, and other resources.

• Collaborate with project teams to ensure timely and effective delivery of eCommerce solutions.

• Act as a subject matter expert on eCommerce platform capabilities, supporting troubleshooting and providing solution recommendations.

• Stay current on emerging eCommerce technologies and assess their potential application to client projects.

• Provide thought leadership in eCommerce with deep expertise in SFCC and/or Shopify platforms.

Who You Are

• 5–10 years of experience as a Product Owner or Scrum Master within the eCommerce industry, ideally with large enterprise brands.

• Hands-on experience with enterprise-level projects, specifically using Salesforce Commerce Cloud and/or Shopify.

• Deep understanding and application of Agile software development processes.

• Skilled at facilitating collaboration across engineering, design, operations, and marketing teams.

• Strong ability to prioritize features and user stories based on customer needs and business goals.

• Excellent communication, organizational, and documentation skills.

• Analytical mindset with the ability to interpret customer feedback and identify opportunities for improvement.

• Comfortable working in a fast-paced environment, managing multiple priorities at once.

• A team player who values kindness, curiosity, and intelligence.