Associate Account Manager - Denver

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Associate Account Manager (Denver)

Introduction to the team:

The Associate Account Manager’s primary responsibility in their assigned territory is to initiate, develop and maintain a high-quality portfolio of hotel products (i.e., relevant, attractive, and competitive) for Expedia’s fast-growing global customer base.

In doing so, Associate Account Managers will also continuously work with their hotel partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia LPS’ unique data insights, marketing, distribution, and revenue management toolset. 

Make an impact!

This role focuses on the core of the Market Management’s team responsibility, which is to ensure that Expedia’s brands’ global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia’s unique breath of global traveler demand.

In this role, you will:

Consistently leveraging data specific to their market available in Expedient, Expedia’s proprietary market insights and activity prioritization dashboard, and leveraging their local market knowledge, Associate Account Managers will:

• Build and progressively expand their portfolio of local hotel partners by introducing prospective high potential partners to Expedia’s global value proposition and facilitating their onboarding process

• Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace)

• Ensure that their partner hotels’ product (content, rates, and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion

• Secure additional inventory over high demand and compression periods to satisfy customers’ pressing needs

• Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts.

• Continuously promote to and develop hotel partners’ high engagement with Expedia’s full suite of:

• Unique market insights (partner reports, competitive data, key performance drivers)

• Revenue management tools (dynamic promotions, packages, fenced deals, mobile)

• Marketing and merchandising opportunities

• Specialized brands (e.g., Hotwire, Media Solutions) potential opportunities

• Self-service tools (Expedia Partner Central), Connectivity solutions (Expedia Quick Connect) and key support functions (Property Assistance team)

• Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by LPS leadership

• Other reasonable duties, as assigned

Experience and qualifications: 

• Bachelor’s Degree major in tourism or hospitality a plus but not required or equivalent related professional experience

• 1-2+ years of experience

• Minimum travel of 0% - 40% will be required for market visits

• High impact personality: intellectual agility, entrepreneurship, empathy in relationship, team player

• Hungry, ambitious, motivated, action-oriented, results-focused, and metrics-driven

• Organization and time management skills, rigor, attention to details

• Proven follow-up/persistence when facing challenging situations

• Ability to multi-task effectively; must be able to change gears quickly without skipping a beat

• Demonstrates ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives) set by LPS leadershi