Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us:  About - Gesa Credit Union

Role Summary:

The Virtual Branch Lending Manager/Team Leader is a dynamic, forward-thinker responsible for the leadership and oversight of the Lending Sales team. The Virtual Branch Lending Manager/Team Leader is an advocate for the member in support of organizational and department goals. Oversees the daily operations of the Inbound Direct Lending, Outbound Lending, and Loan Fulfillment teams. Provides direction and coordination to ensure activities follow regulations and in alignment of the Credit Union’s mission, vision, and strategy. The Virtual Branch Lending Manager/Team Leader serves members by planning and implementing sales strategies and operations, improving systems and processes, and managing the staff.  Priorities include ensuring exceptional member service via the phone while complying with the Credit Union’s policies and regulations. Provides coaching and mentoring to the Direct Lending Sales Team. 

What You Will Be Doing:

1. Oversee daily operations of multi-location lending teams by ensuring performance metrics are met
2. Responsible for hiring, training, developing, and evaluating employee performance within the department. Recommends promotions/transfers and salary adjustments
3. Collaboratively works with leadership to develop contact center strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis
4. Oversee department’s performance in accordance to the Credit Union’s goals, established service levels, and cross-selling and sales goals
5. Ensure staff schedules are optimized by evaluating volume, trends, and makes recommendations based on data analysis
6. Prepare quarterly incentive reports and recommends changes to goals based on the Credit Union’s strategy
7. Provide clear direction, mentoring, and coaching to management and staff to ensure professional growth and development
8. Stay abreast of new technologies or systems to optimize efficiencies within the department
9. Continually reviews processes and procedures, identifies opportunities to enhance service delivery and operational effectiveness 
10. Establish position as a leader in supporting and driving change within the Virtual Branch
11. Actively supports and promotes a culture of change and ensures day-to-day service quality is maintained through periods of strategic and tactical changes
12. Maintain and improve operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, communicating expectations, and enforcing policies and procedures
13. Identify process efficiencies and works with internal departments to lead or participate in projects that impact the member experience

About You: