Sr. Analyst, IT Systems

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Sr. Analyst, IT Systems

Job Description Summary:

The Senior Analyst, LMS Services serves as a technical lead in the administration, configuration, and optimization of the college’s Blackboard Learn (SaaS) environment. This role ensures the LMS is reliable, secure, and fully integrated with institutional systems to support teaching, learning, and student success. The analyst collaborates closely with IT teams, academic technology staff, faculty, and instructional designers to deliver a responsive and innovative online learning experience.

Job Description:

Description of Duties and Tasks

LMS Administration & Support

• Administer and maintain Blackboard Learn SaaS, including user management, course provisioning, system configuration, and feature updates.

• Respond to service requests promptly, escalating issues when necessary.

• Manage content archiving, term rollovers, and lifecycle policies for courses and users.

• Monitor system performance and coordinate with Blackboard support on issue resolution and patching.

• Serve as Tier 2/3 escalation point for LMS-related issues from faculty, instructional staff, and help desk technicians.

System Integration and Automation

• Manage integrations with third-party learning tools using LTI 1.3, REST APIs.

• Maintain and improve authentication and access management using SAML in coordination with Identity and Access Management platforms (e.g., Okta).

• Coordinate data integration between Blackboard and the college’s Student Information System (e.g., Ellucian Colleague) via SIS framework or custom scripts.

Data Management & Reporting

• Ensure data accuracy and integrity within Blackboard, troubleshoot sync issues, and audit enrollment and course creation workflows.

• Generate and automate reports for analytics, compliance, and operational use.

• Support institutional research and student success initiatives through data exports and dashboards.

Collaboration & Communication

• Work closely with other IT staff to coordinate projects and college-wide initiatives.

• Maintain a professional and customer-focused demeanor.

General

• Maintain a high level of productivity consistent with established operational targets.

• Maintain a high level of customer satisfaction.

• Other duties as assigned.

Knowledge

• Familiarity with ITIL practices and ticketing systems.

• In-depth knowledge