Senior Staff Engineer – Microsoft Intune / SCCM Technologies

SUMMARY/JOB PURPOSE
The Senior Staff Engineer – Client Technology is a senior engineer responsible for the ownership, security, and governance of one or more IT platforms or products. This role utilizes advanced problem-solving techniques, manages ambiguous technical problems and solves issues of a high degree of complexity between interdependent systems.

ESSENTIAL DUTIES/RESPONSIBILITIES:

Product Strategy & Roadmap:

• Own the overarching strategy and execution for assigned IT platforms, tools, and products

• Drive alignment between technology and the business, utilizing a keen understanding of business needs and the interdependencies between products

Product Development & Delivery:

• Utilize conceptual thinking to drive engineering decisions across platforms and solutions

• Pinpoint systemic issues and devise robust, scalable solutions

• Understand and manage interdependencies across systems and environments

• Thoroughly test fixes and enhancements across multiple environments

• Develop and maintain secure, self-documented scripts with error handling and logging

Stakeholder Management & Cross-Functional Collaboration:

• Collaborate cross-functionally to align platform capabilities with business needs

• Meet with customers and incorporate feedback into the product roadmap through multiple means and channels 

• Influence engineering decisions by advocating for stakeholder needs and aligning technical approaches with business priorities

Operational Excellence, Quality & Compliance:

• Drive operational and technical excellence across one or more IT platforms or products

• Document architecture, configurations, and operational procedures

• Make decisions regarding access, permissions, and security controls across systems

• Lead incident response and root cause analysis for high-impact issues

• Contribute to compliance readiness by implementing controls and processes that support audit and regulatory requirements

Subject Matter Expertise:

• Serve as the SME for assigned capabilities, providing technical leadership and guidance

• Mentor and coach junior engineers, fostering technical growth and best practices

SUPERVISORY RESPONSIBILITIES:

• No supervisory responsibilities.

EDUCATION/EXPERIENCE/KNOWLEDGE & SKILLS:

Education:

• Associate degree and 11 years of experience; or

• Bachelor’s degree and 9 years of related experience; or

• Master’s degree and 7 years of related experience; or

• Equivalent combination of education and experience.

• Technical certification may be required

Experience:

• Proven experience owning and securing complex IT platforms and tools

• Demonstrated ability to lead technical projects and mentor junior engineers

• Experience making access and security decisions across enterprise systems

• Strong scripting and automation skills with production-grade code

• Familiarity with IT security frameworks and governance models

• Experience working in Agile environments and using ticketing systems (e.g., JIRA, JSM)

Knowledge, Skills and Abilities:

• Expert-level knowledge in multiple client technology areas and enterprise systems

• Proven ability to lead cross-functional initiatives and drive technical strategy

• Skilled in stakeholder communication, risk assessment, and change management

• Experience developing standards, governance models, and technical roadmaps

• Strong understanding of enterprise architecture and integration patterns

• Can conceptualize new and innovative ways to solve complex business problems

• Expert knowledge of product-centric and agile framework models

Work Environment/Physical Demands:

Our office is a modern, open-plan space that fosters collaboration and creativity. Teams work closely together, sharing ideas and solutions in a supportive atmosphere. We provide all necessary equipment, including dual monitors and ergonomic chairs, to ensure a comfortable workspace.

Occasional travel (5–10%)

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!