Front of House Manager
Flagship Facility ServicesAbout the role
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Check out a day in the life of Front of House team member here
Job Summary
**The Flagship account associated with this job posting is concluding on July 19th, 2026, and you are not guaranteed employment after July 19th. While we anticipate that the incoming provider will transition the affected employees, this is not guaranteed. We encourage these individuals to apply directly with the new provider.**Flagship Culinary Services is accepting applications for a Front of House Manager to support the employee cafes for our Client, the largest social media company in the world!
This job includes managing the Front of House teams in multiple cafes, providing customer service to all Clients and guests and supporting kitchen staff as needed. No two days are the same, and our Front of House team members enjoy a work/life balance with great perks, a set-schedule and weekends off.
Job Description
Job Perks and Benefits
Monday-Friday schedule, weekends off
11 paid holidays
Full medical, vision and dental coverage
Competitive pay
401k with employer match
On-the-job training to progress in your career
Free meals and snacks during your shift
Essential Functions
Customer Service: serve as an ambassador to our customers and be the frontline representative for all customer service needs. Provide the best assistance in a courteous, fast and efficient manner, and accommodate all requests and special needs for guests and Clients
Manage: oversee Front of House teams, including shift scheduling, performance reviews, investigations and terminations. Coordinate and assign work duties for your team, handle employee relation issues and work with HR to solve and address instances when necessary
Hire: work with staffing recruiter to select and hire appropriate Front of House staff to grow your teams
Report: create operational checklists to monitor workflow and manage employee expectations. Prepare a daily manager’s report to highlight staff issues, equipment repairs, product inventory, training needs and more
Communicate: effectively communicate with vendors, management and staff to ensure efficient operations without issue
Train: create a training program to ensure positive workflow and align employee expectations with company standards. Coach and discipline staff
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