Senior Manager, Software Engineering Management

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team:  

We are seeking a Senior Manager, Software Engineering Management, to grow and lead multiple development teams in our Cloud Platform group for in-office flex in our Kirkland office.  

The Cloud Platform group has teams that provide APIs for deployment, configuration, and management of our platform components. We manage to keep all our components in compliance with their backup policies and executing any restores needed.  

This role will focus on developing implementations for our CLI APIs inside of our central command and control platforms for use by orchestration.  

What you get to do in this role:  

• Manage daily activities of multiple development teams
• Create and manage a roadmap to keep the tech stack up to date
• Manage a cross team release process while enhancing and improving the automation and validation mechanism
• Implement processess to improve cross team code qualilty for a common repo
• Collaborate with your development teams on their day-to-day activities. 
• You'll mentor, grow, and develop the engineers.  
• Management of departmental resources like recruiting, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team  
• Help contribute to your team’s project (coding 10-15%) and conduct code reviews. 
• Be comfortable in ServiceNow platform to be able to navigate the application architecture and features.  
• Work closely with product management, design, support, and other dev teams to deliver high-quality solutions.  
• You'll plan and execute a project based on organization priorities, context, risks, and desired outcomes.  
• Be comfortable and use quick thinking and innovative ideas to solve ambiguous problems.  
• Deliver outstanding experience for our customers.  

To be successful in the role:  

• 10+ years of software industry experience and 3+ years of experience as a manager leading software developer and 8+ years as a tech lead.
• Aptitude for understanding new technologies quickly. 
• Skilled at managing customer requirements and expectations.
• Advanced understanding of software design, development, testing, and problem-solving.
• Experience with supporting troubleshooting efforts of difficult production issues e.g. memory leaks, network problems, intermittent failures, etc. across the stack. 
• Ability to hire top talent and build a productive team.  
• Able to articulate broad concepts and use those concepts to understand and develop solutions for problems.  
• Experience with fundamentals in distributed systems design and development.  
• Experience working in a DevOps environment.  

Preferred Experiences:  

• Experience developing applications on the ServiceNow Platform and/or similar enterprise platform.
• Experience working in a customer-focused environment. 
• Experience with database backup & restore technologies.  

Qualifications

• 10+ years of experience in Software Development especially in JavaScript and 3+ years as a manager and 8+ years as a tech lead
• 8+ years of experience in SaaS and/or Cloud infrastructure development.
• Experience building and operating cloud-scale systems.
• Hands-on experience with orchestration and automation of processes in cloud-scale environments

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $181,100 - $316,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including