HR Service Center Team Lead
Luminis HealthAbout the role
<p class="MsoNormal"><strong><span style="font-size: 10.5pt; line-height: 107%; font-family: 'Arial',sans-serif;">Luminis Health</span></strong></p><p class="MsoNormal"><strong><span style="font-size: 10.5pt; line-height: 107%; font-family: 'Arial',sans-serif;">Title: </span></strong><span style="font-size: 10.5pt; line-height: 107%; font-family: 'Arial',sans-serif;">HR Service Center Team Lead</span></p><p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 107%; font-family: 'Arial',sans-serif;">Reports To: Manager, HRIS</span></p><p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 107%; font-family: 'Arial',sans-serif;">Position Summary: </span></p><p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 107%; font-family: 'Arial',sans-serif;">The HR Service Center Team Lead provides operational leadership and subject matter expertise within the HR Service Center. This role supports daily queue management, coaching, quality oversight, and SLA performance while service as a Tier 2 escalation point. The Team Lead partners closely with the Manager, HRIS, to drive service excellence, continuous improvement, and employee experience outcomes. </span></p><p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 107%; font-family: 'Arial',sans-serif;"> </span></p><p class="MsoNormal"><strong><span style="font-size: 10.5pt; line-height: 107%; font-family: 'Arial',sans-serif;">Essential Job Duties:</span></strong></p><p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #474747;"> </span></p><p style="margin-left: .5in"><span style="font-size: 10.5pt; font-family: 'Arial',sans-serif; color: #474747;"><span>1.<span style="font: 7.0pt 'Times New Roman'"> </span></span></span><span style="font-size: 10.5pt; font-family: 'Arial',sans-serif; color: #474747;">Service Delivery & Escalation Management: Serve as the Tier 2 escalation point for complex, sensitive, or high impact inquires. Provide advanced guidance and resolution support while ensuring alignment within HR policies, compliance standards, and service expectations. </span></p><p style="margin-left: .5in"><span style="font-size: 10.5pt; font-family: 'Arial',sans-serif; color: #474747;"><span>2.<span style=
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