Hotel Housekeeping - House Person

WHO WE ARE:

Be a member of the winning team at Valley View Casino & Hotel – named one of San Diego's Best Places To Work by the San Diego Business Journal. Valley View is where fun and your future will come together – join our team for a fun and exciting environment with amazing benefits that focus on you, your family and helping you reach your lifetime goals!

Deeply rooted in the Valley Center community, we, the San Pasqual Band of Mission Indians, have a rich local history. With traditions founded upon “good neighbor” values, our Tribe has been a part of this community for many generations. Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity; it is a place for our friends and neighbors.

At Valley View Casino & Hotel our team members are the foundation of who we are and what we do. The compassion, encouragement and level of experience that you will be exposed to will put you on a career path full of opportunities for advancement.


Description of the Position:

The House Person is responsible for cleaning of all public and back of house areas of the hotel, and stocking the Guest Room Attendant carts and supply areas. This Team Member will ensure a clean hotel for our guests by performing a multitude of heavy duty tasks that may extend beyond the normal cleaning tasks. Carries out responsibilities while relying on instructions and pre-established guidelines to perform the functions of the job. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job.

Primary Duties, Responsibilities, and Tasks:

• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence, Mission, and Vision Statement as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
• Responds promptly to all guest requests in a professional manner.
• Responsible for maintenance and operation of cleaning equipment. Conducts preventive maintenance checks on all cleaning equipment to identify problems and needed repairs.
• Utilize power equipment to accomplish cleaning assignments, when necessary.
• Adhere to all OSHA safety requirements and company safety policies.
• Transport all linens and supplies to all storage areas on all floors.
• Stock and replenish Guest Room Attendant carts.
• Ensure all assigned guest areas are stocked with necessary supplies.
• Report any maintenance deficiencies, hazardous conditions and broken equipment to supervisor or manager.
• Maintain knowledge of proper chemical usage and the handling of bio-hazardous material.
• Maintain confidentiality of guest information and hotel data.
• May be asked to clean guest rooms including such tasks as making the beds, vacuuming, emptying trash, and cleaning and dusting all surfaces including furniture, picture frames, mirrors, windows, baseboards, carpet edges, inside and outside door panels, door ledges and thresholds upon management’s request.
• May be asked to clean under bed skirts, desk, tables, and behind night stands upon request by management.
• May be asked to replenish all guest amenities and information folders. Check and report all missing items such as clocks, ice buckets, hair dryers, and hangers upon management’s request.
• May be asked to clean bathrooms by scrubbing bathtubs, shower walls and doors, toilets, basins, and tile floors. Replenish all amenities such as soaps and tissues. Place clean bathmats on tubs and/or shower doors. Place clean towels on towel racks upon management’s request.
• Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
• Other duties as assigned by management.
• Responsible for conducting all responsibilities in a professional and ethical manner
• Responsible for maintaining a consistent, regular attendance record.
• Adheres to performance standards, company policies and procedures, as they relate to the department.

Required Qualifications:


• One year of heavy duty cleaning or House Person experience.
• Ability to operate heavy machinery and power equipment.
• Ability to work at heights up to 40 feet.
• Knowledge of cleaning of equipment, supplies, and chemicals.
• Ability to speak and understand the English language.
• Ability to write routine reports and correspondence. Ability to read, analyze and interpret documents such as safety rules, instructio