Field Service Engineer

Job Description

Agilent Technologies inspires and supports discoveries that advance the quality of life. We empower life science, diagnostic, and applied market laboratories around the world with cutting-edge instruments, services, consumables, applications, and expertise. Our mission is to help customers uncover the insights they need to improve the world around us. Learn more at www.agilent.com.

As a Field Service Engineer, you will be a key technical resource supporting Agilent’s IVD biopsy tissue stainer instrumentation systems and other multi-vendor solutions. You’ll work in a variety of laboratory environments, applying your technical expertise, problem-solving skills, and customer-first mindset to ensure optimal instrument performance and customer satisfaction.

The position responsibilities will include:

• Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems

• Optimize system configurations and troubleshoot performance issues

• Deliver preventive maintenance, upgrades, and emergency repairs

• Respond promptly to service requests and proactively communicate with customers throughout the service process

• Advise customers on preventive maintenance and configuration best practices to ensure optimal performance

• Collaborate with managers and sales teams to align service delivery with customer expectations

• Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service

• Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies

• Document service activities, time, and expenses accurately in SAP and other systems

• Train customers and fellow engineers on equipment operation and maintenance

• Support complaint handling and quality systems as required

Territory Coverage:

• The ideal candidate will reside within approximately a 50-mile radius of NYC.

• Candidates who reside close to NYC or JFK, LGA, and EWR are highly preferred. 

• ​This is a multistate territory with primary coverage in NYC, CT, and NJ.

• Travel will include daily trips, with some overnight and weekend travel as needed. The ability to travel Monday through Friday throughout the U.S. is highly preferred, as we are one U.S. Team. While overnight travel is minimal in this role, field service representatives are expected to be at customer sites Monday through Friday.

Job Requirements

Must consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites. These may include proof of identification, certifications, and compliance with health and safety protocols.

Qualifications

• Minimum requirements include a high school diploma, military training, an associate degree, OR some college with major coursework in electronics or previous work experience in a related field will be considered.

• Bachelor's or master's degree within the science field - e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar is a plus!

• 2+ years of experience in a similar position or experience as an end user working. with clinical or analytical instrumentation such as (FDA-approved instrumentation for the clinical lab or other highly regulated laboratory environment).

• Previous instrumentation maintenance, troubleshooting, and instrument repair experience is a plus!

• Experience with the Agilent (biopsy tissue stainers) is desired but not essential.

• Verbal and written communication is clear, respectful, and timely.

• Must have a valid driver's license.

• This position requires transportation to support customers. Applicants must have their own means of transportation for mileage reimbursement if a company vehicle is not provided.

• Travel: 50 to 75% - 5 days per week in the field visiting customers. There will be an average of 2 to 3 days per week overnight.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 22, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this po