Manager, Database Engineering - Cloud Operations - Federal

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Please Note:  
This position will include supporting our US Federal customers.
This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test.  Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.


ServiceNow is seeking an experienced Manager for our Database team.

You should have experience with large-scale database (Oracle) environments and a knack for problem-solving and optimization of databases, applications, and performance issues. Qualified candidates will be responsible for leading a small team of highly skilled Oracle DBAs across 2 regions.

What you get to do in this role:

• Lead a team of DBAs that would engineer database solutions and automate daily operational tasks
• Assist the team with technical problems and incidents when necessary.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Work with the teams to fulfill/manage on-call duties.
• Work with adjudicated engineers to maintain/build Oracle instances for regulated market customers.

Qualifications

To be successful in this role you have:

• Comfortable working in a fast paced, 24/7 production environment supporting critical, real-time applications.
• Excellent verbal and written communication skills
• Proven ability to maintain a professional demeanor when handling complex user issues.
• Must have 7 + years of experience on Oracle Database administration activities.
• 5+ years of Linux experience in an intensive, high-traffic, web-based, multi-threading applications on multi-core architecture environment
• The ability to Identify and address technical issues within our customers infrastructure and drive to service restoration ( MTTR) 
• Must have expert level knowledge in Oracle 19c and above; Knowledge in MySQL /MariaDB / PostgreSQL will be a plus
• Experience in backup/recovery/failover methods and best practices.
• Experience in scripting languages, such as PHP, Shell, Perl, Python, etc.
• Bachelor’s Degree in Information Science, Computer Science or similar areas or equivalent work experience

GCS-23

For positions in California (outside of the Bay Area), we offer a base pay of $123,800 - $216,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family lea