Support Enforcement Specialist Senior, Newport News District Office, W1902

Title: Support Enforcement Specialist Senior, Newport News District Office, W1902

State Role Title: Prog Admin Specialist I

Hiring Range: $50,000 - $59,000 commensurate with experience

Pay Band: 4

Agency: Department of Social Services

Location: DCSE NEWPORT NEWS

Agency Website: dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short- and Long-Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

Please note: Effective June 30, 2024, the Newport News District Office will be relocating. During this temporary transition period, the Newport News Office will operate from the Suffolk District Office located at 7007 Harbourview Blvd, Suite 106, Suffolk, Virginia 23435.

About The Position:

The Support Enforcement Specialist Senior serves as the program agent for assigned child support cases, engaging families for success so that they have the financial and family support they need to grow and thrive. Duties may include locating non-custodial parents, establishing paternity, determining and assessing child support obligations and health care coverage; and ensuring compliance of child and/or medical support orders through a number of administrative and judicial enforcement actions. The Support Enforcement Specialist Senior provides testimony in court proceedings when required. Manages a substantial caseload in volume and complexity, drawing on a range of case management processes to influence noncustodial and custodial parents and to support their children and will provide direct support to the Division of Child Support Enforcement.

Minimum Qualifications

Demonstrated:

Comprehensive knowledge of child support enforcement. Skill in information collection through interviewing and obtaining/ reviewing records, documents and reports and the ability to analyze and determine the appropriate action in order to achieve results. Ability to interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered. Works in a considerate and respectful way as a team member to set, clarify and achieve team goals. Skill in effective oral and written communication. Ability to work independently: plan, organize, and handle multiple priorities in a case management/caseload setting. Ability to interpret and apply laws, regulations, policies and/or procedures to ensure compliance and produce outcomes and results.

Additional Considerations

Experience in child support enforcement. Knowledge of and/or experience in legal processes, to include preparing legal documents and providing court testimony. Experience in case management or gathering and organizing client documentation to process financial transactions or maintain case activities.

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Special Instructions

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