HYBRID - General IT Info Systems Tech III

Sigma Defense Systems is a leading technology company serving the Department of Defense (DoD), providing tactical communications systems and services for digital modernization since 2006. Through our acquisitions of SOLUTE in January 2022 and Sub U Systems in May 2022, we have expanded our software and communications hardware solutions to better support JADC2, C5ISR, SATCOM, and DEVSECOPS for customers in the Army, Navy, Air Force, Marine Corps, and Space Force. Through a combination of hardware, software, and industry expertise, we provide a complete portfolio of solutions and services that accelerates information collection and sharing for faster decision making and better mission outcomes.

Why would you work for us? Quite simply, the work we do is meaningful and stimulating. We promote initiative and independent thought; we encourage direct client engagement to ensure we are delivering what the customer wants; and our engineers and scientists are working on cutting-edge projects that move the state-of-the-art closer to the people who need them. If you're looking for technical challenges and an opportunity to take a leadership role in an environment that encourages you to excel, then WE are your destination.

We are a company of innovative professionals thriving in a highly motivating work environment that fosters creativity and independent thinking. If you are a motivated individual with a desire to support our service men and women, now is a great time to join Sigma Defense!

Discover your next mission with Sigma Defense - Find and follow us at Sigma Defense Systems LLC: Overview | LinkedIn and visit Sigma Defense | A Leading Technology Company for more information.

Equal Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We are seeking a highly skilled and customer-focused IT Systems Administrator/Technician to join our team at Sigma Defense. As a General IT Info Systems Tech III, you will play a pivotal role in ensuring the smooth operation, maintenance, and enhancement of our information technology infrastructure. The ideal candidate will possess a solid technical background, extensive experience with VMware, switches, routers, rack-and-stack, user management, security, and patching, and more. While technical proficiency is of utmost importance, we strongly emphasize the value of excellent customer service in this role.

This is a hybrid role which will require on-site presence as directed while providing flexibility for remote work.

Requirements

• Must be a citizen of the United States.
• Must be highly organized with a strong attention to detail.
• Must be able to multitask and prioritize work effectively.
• A great customer service presence with the ability to effectivity communicate is required.
• Must be able to lift up to 50lbs.

Essential Job Duties (not all-inclusive):

• Infrastructure Management: Oversee the design, configuration, deployment, and ongoing support of our VMware virtualization environment. Manage switches, routers, and networking devices to maintain a stable and secure network infrastructure. Handle rack-and-stack operations for new equipment installations
• User Management: Administer user accounts, permissions, and access rights across various systems and applications. Respond to user inquiries, troubleshoot issues, and provide timely and effective solutions to ensure a seamless user experience.
• Security and Patching: Implement and enforce security measures to safeguard the organization's data, systems, and networks. Regularly perform system updates, security patches, and vulnerability assessments to mitigate potential risks.
• Technical Support: Act as a point of escalation for Level 1 and Level 2 support personnel, assisting in complex technical issues and incident resolution. Provide mentorship and guidance to junior team members to promote knowledge sharing and skill development.
• System Monitoring and Maintenance: Monitor system performance, proactively identify potential bottlenecks or failures, and take corrective actions as needed. Conduct routine maintenance tasks to optimize system performance and ensure high availability.
• Documentation and Reporting: Maintain comprehensive documentation of