Deputy Area Service Delivery Manager (Eastern Shore)

Title: Deputy Area Service Delivery Manager (Eastern Shore)

State Role Title: Prog Admin Specialist II

Hiring Range: $60,000 - $80,000 annually

Pay Band: 4

Agency: Department of Workforce Development and Advancement

Location: EASTERN SHORE

Agency Website: VirginiaWorks.gov

Recruitment Type: General Public - G

Job Duties

Assists the Area Service Delivery Manager (ASDM) in planning and directing the consistent and appropriate delivery of Virginia Works programs and services in the American Job Centers located in the designated Workforce Area. Works with the ASDM to effectively manage the daily office activities related to program, resource and performance management; staffing and professional development; operations; customer service and relations; technology and equipment; employer outreach and job services; and mandatory reporting. Ensures the implementation of the goals and objectives of the Service Delivery Division within the designated office, which operationally focuses on helping Virginia’s employers connect with the workers that they need to do business. As a key liaison to the business community, promotes agency services and programs; recommends process improvements; conducts employer outreach and training; makes presentations; serves on committees and/or boards; and participates in promotional and educational events

Minimum Qualifications

• Knowledge of employment, workforce and job services; management principles and practices; quality assurance standards; the relevant business community and economic indicators; and service delivery models.
• Strong interpersonal, leadership, decision making, facilitation, team building, and computer skills (e.g., MS Office Professional).
• Demonstrated ability to supervise, mentor and train staff; manage daily operations, complex problems, and administrative functions (budget/procurement/IT/ facilities/HR); conduct training and make presentations; contribute to a team environment; build and maintain positive working relationships and partnerships; implement policies and procedures; collect, analyze and report data; and provide technical assistance.

Additional Considerations

• Knowledge of employment service issues related to Wagner-Peyser and the Workforce Innovation and Opportunities Act of 2016; state and federal requirements related to workforce services programs; governmental operations; and unemployment insurance programs.
• Experience working as an office manager, managing workforce programs and administrative operations.
• Certified Workforce Development Professional (CWDP) or related certification.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Virginia Works (DWDA) is committed to upholding our values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.

The Department of Workforce Development and Advancement is an Equal Opportunity Employer/Program, and a Virginia Values Veterans certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.

Applications are not accepted after the recruitment closing date.

Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. DWDA does not provide relocation assistance, and no salary will be offered or negotiated outside of the posted salary range / flat rate.

Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.

This website will provide a confirmation of receipt when the application is submitted for consideration.