Senior Specialist, Technical Support

Job Description

Senior member of DS Operation working as part of a global team to support a fast-paced environment. Ensure conformance to established system architecture, security, regulations, standards and practices, and participate\drive their creation and upkeep. In addition to technical expertise must be proficient in managing projects through to completion, innovative, security focused, self-motivated and driven.  The candidate will be a member of the global Tier 2 Directory Services Operations team which includes operational responsibilities across all supported LDAP compliant directory environments and core services within the organization.  Good communication skills, documentation abilities and compliance experience required. Comfortable working in a team environment and able to work collaboratively with other areas in implementing solutions that secure and benefit the company. Additional technical requirements follow:

Primary job responsibilities include:

• Day to Day operation supporting multiple Active Directory forests\domains with various implementations across enterprise. Experience securing, hardening and implementing tiered concepts is required.

• Drive improvement, quality and value.

• Advanced knowledge of cloud capabilities\concepts including federation, RBAC and cloud security, Directory Synchronization (AAD Connect), Microsoft O365 and Azure AD.

• Excellent understanding and technical knowledge regarding core services including IPSEC, DNS, WINS, PKI, GPOs, replication, trusts, etc.

• Authentication services especially Kerberos and LDAP authentication protocols.

• Compliance and IT Security related best practices and processes

• Plan, configure, troubleshoot and administer Microsoft AD and underlying Operating System(s).

• PowerShell scripting experience in a large-scale environment for automation purposes and cloud connectivity.

• Experience with Quest support tools specifically Active Roles.

• Familiarity with old and modern Microsoft operating systems, server class hardware and VMWare technologies.

• Enterprise Directory experience a must.

• Experience with identity best practices, Azure roles, security, and SAAS strategies specifically around Microsoft Active Directory\Entra ID a must.

• Least privileged access concepts necessary

Optional Skills:

• Experience with Oracle products including Oracle Unified Directory (OUD) similar directory products

• RedHat Linux experience and support technical expertise

• Advanced knowledge of large networks including F5 load balancers concepts

We are seeking professionals with the following qualifications, skills and experience:

Education Minimum Requirement: 

• MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, or equivalent experience.

Required Experience and Skills:

• 5+ years of experience supporting large scale enterprise Active Directory environments and related services.

• Managing permissions and all other aspects of AD administration.   

• Ability to provide support for Real-time events providing moderated services.

• Ability to acquire new skills in a diverse environment.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Eq