Mango Live Training & Development Admin

Mango Languages is seeking a Training & Development Administrator to join our Mango Live team. The Training & Development Admin will be responsible for improving the productivity of our Mango Live language coaches. You will assess coach performance and actively search for, design, and implement effective methods to enhance performance of both new and current coaches. The ideal candidate is a self-starter who is passionate about language learning and has experience in training and development, or other related fields.

Job Duties & Responsibilities

• Develop training and mentorship/coaching programs and objectives
• Create and regularly update orientation materials, administer orientation via Skillo and in hands-on meetings, ensure orientation is successful and complete
• Meet regularly with new coaches as part of the mentorship program to provide instruction on tools or methodologies, identify areas of strength and weakness, supply resources, and mentor as needed
• Mentor peer reviewers on the quality of their reviews and provide guidance on Mango Live standards for quality assurance
• Manage the Performance Coaching (PC) program: Supervise weekly audit(s) for coaches under PC, provide feedback, and meet with coaches to provide support and discuss performance as needed
• Regularly evaluate the efficacy of the QA program, including peer observation, and provide feedback to Mango Live Leadership
• Maintain documentation of the Quality Assurance (QA) and Mentorship program processes, trackers, performance coaching, coach support, and other relevant information
• Meet and regularly communicate with Mango Live Admin Team members in order to coordinate regarding client, coach, and student needs as well as overall program success

Requirements

• Bachelor’s degree in relevant field, preferred
• 2+ years of experience in training and coaching / mentoring (or other related field)
• Ability to design and implement effective training and mentorship / coaching programs
• Advanced proficiency in English (C1 and above)
• Ability to work independently and as part of a team
• Experience learning or teaching a language
• Reliable internet connection
• Excellent written and verbal communication skills
• Experience with Google Suite (Sheets and Docs) preferred
• Proficient in another language
• Extensive knowledge of language proficiency standards, including ACTFL
• Comprehensive understanding of the language learner in a virtual environment 
• Experience working with a diverse population of learners
• Advanced knowledge of current trends in instructional methodologies
• Experience with Google Suite (Sheets and Docs) and Zoom, preferred

Key Characteristics

• Passionate about helping other through training and mentorship/coaching programs
• Passionate about language and culture
• Enthusiasm for incorporating technology in language learning
• Flexible schedule
• Ability to adapt to changing priorities
• High standard of responsibility and accountability
• Critical thinking
• Positive view of giving and receive feedback
• Ability to work under pressure
• Strong problem solving skills
• Strong communication skills

How to apply

• Submit a resume and cover letter outlining your experience and qualifications as they relate to the job description.


• IMPORTANT: (We will not review your application if we do not receive this!)
• Please submit an introduction video (Max: 2 minutes) in English to (kimberly.cortes@mangolanguages.com). Tell us about yourself and why you are interested in working as a Training and Development Admin for Mango Live.

Mango was founded to empower deeper human connections through language. We believe that language is an adventure; a journey to be embarked on by those of a bold and curious spirit, and a passion to connect more deeply with their global friends. Our award-winning language-learning system is powered by proven methodologies and world-class learning content. Available on mobile, tablet, and web-based platforms, our software is designed to establish retention and rapidly build conversation skills through smart, adaptive technology. At Mango we maintain a drug-free workplace. We are committed to providing a safe and healthy work environment for all employees and ensuring compliance with applicable laws and regulations.