Sr. Assistant Vice President - Patient Access Growth

This is a growth role for a Patient Access subject matter expert who will help EXL originate, shape, and convert patient access opportunities across health systems, integrated delivery networks, and large specialty provider organizations. The role combines hands-on patient access expertise with client engagement, solutioning, and capability development.

The individual will partner with sales, account, operations, digital, data, and technology teams throughout the pursuit lifecycle. They will participate in discovery and executive client meetings, translate operational priorities into differentiated solutions, support proposals and commercials, and help move qualified opportunities through closure. The role will also help build EXL's patient access offering, reusable solution assets, partner ecosystem, and market credibility.
 

As part of your duties, you will be responsible for:

• Patient Access Sales Growth - Partner with sales and account leaders to build pipeline, qualify opportunities, and drive revenue across patient access, access-center operations, patient experience, and related front-end revenue-cycle services.

• Client Discovery and Executive Engagement - Lead or support discovery workshops, client meetings, and executive discussions with Patient Access, Revenue Cycle, Operations, Experience, Digital, and Technology leaders.

• Patient Access Subject Matter Expertise - Bring practical expertise across access-center operations, appointment scheduling, registration, referral intake and coordination, eligibility and benefits verification, financial clearance, prior-authorization intake, point-of-service collections, and patient communications.

• Sales Solution Design - Translate client requirements, operating data, and performance challenges into a clear solution covering scope, workflows, staffing, location strategy, governance, SLAs, implementation approach, technology, analytics, automation, and business outcomes.

• Proposal and Deal Support - Develop and review proposals, presentations, RFP responses, statements of work, business cases, and solution narratives; support pricing assumptions, effort estimates, and client presentations through closure.

• Revenue Ownership - Carry revenue and pipeline expectations aligned to the role; maintain disciplined opportunity progression, support conversion, and contribute to expansion of signed engagements.

• Capability and Offering Build - Help define and mature EXL's patient access proposition, operating model, playbooks, diagnostics, solution architectures, reusable content, demos, case studies, and outcome measures.

• Technology and AI Enablement - Shape practical patient access solutions using CCaaS, conversational AI, agent assist, interaction analytics, workflow automation, digital front-door capabilities, and EHR-integrated workflows without losing sight of operational feasibility.

• Cross-Functional Orchestration - Work across sales, operations, transition, technology, digital, analytics, finance, legal, and delivery teams to create commercially viable and executable solutions.

• Market Development - Contribute to thought leadership, conference participation, partner discussions, analyst briefings, and targeted account strategies that strengthen EXL's credibility in patient access.

• Knowledge Transfer and Delivery Readiness - Support handoff from sales to implementation, validate solution assumptions, and remain engaged during early mobilization to protect client commitments and intended business outcomes.

Skills and Personal attributes required:

• Patient Access Domain Depth - Strong understanding of provider patient access operations and the operational, financial, and patient-experience outcomes they influence.

• Consultative Growth Orientation - Ability to identify the underlying problem, shape the opportunity, and connect solutions to measurable client value and revenue potential.

• Solutioning Capability - Comfort designing integrated people, process, technology, analytics, and governance solutions rather than relying on a standard staffing response.

• Executive Communication - Strong presence and communication skills, with the ab