Global Service Manager (German or French as an asset)

This is an individual contributor not a supervisor role.

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s Commercial Cards Team.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

In 2002, Citi established its regional Commercial Cards business to cater to the ever-growing needs of our clients, providing Travel, B2B and Virtual card solutions. The regional EMEA business now covers more than 600 corporate clients, 45 markets with significant further expansion underway.

What you will do:

• Frequent and proactive two-way client communication that supports strategic and operational aims; regular conference calls resulting in measurable actions
• Schedule, organize and chair regular client service face to face reviews in collaboration with client executives, relationship management and other functional areas where relevant
• Work with global clients on program optimization, digitization and adoption of self-service tools
• Day-to-day issue tracking and resolution with key client organization contacts having emphasis on resolving the root causes and prevention
• Take ownership of the service relationship, operational health and coordinate internal regional client contacts
• Enable client growth and proactive program improvement using client feedback, performance KPI and data platforms
• Identify opportunities and solutions for existing clients and work with Citi stakeholders to develop Commercial Cards footprint
• Manage global projects and coordinate work of regional teams. Prepare and discuss project plan with clients. Work towards agreed timelines

What we will need from you:

• Minimum of 3 years of experience in B2B or corporate customer service or account management
• Fluent English and another European language desirable (French/German)
• Excellent presentation and communication skills
• Proficiency in data analysis and translating KPI into meaningful narratives
• Project management skills desirable (certification is an advantage)
• Strong MS Office and adaptable workflow system skills

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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