Director, Associate UX – Revenue Strategy

JOB SUMMARY 

The Director, Associate UX – Revenue Strategy reporting to the VP, Experience Design + Innovation within the Business Transformation Office, plays a critical role in creating industry-leading associate-facing (employee, owner- and franchise-facing) digital experiences across the full portfolio of Marriott brands. The ideal candidate must be able to think strategically, obsess about the associate and implement at scale, all while fostering cohesion across the customer and associate journey. 

The ideal candidate has experience rooted in an empathetic understanding of both the associate’s physical and digital environments and where the two connect/overlap. The Director leads the design of on-property user experiences, with a keen focus on data-driven, best-in-class product design from both the travel industry and other key disruptors/innovators (think mobile, Web, voice, etc.). This UX leader advances digital experiences that deliver on both revenue conversion and emotional engagement to foster loyalty.  Acts as a senior thought partner to Product and Domain leadership, influencing product vision, roadmap sequencing, and experience-driven prioritization decisions across the Revenue Strategy portfolio. 

This role serves as the Design Lead for the Revenue Strategy domain, partnering closely with Product, Revenue Management, Data, and Technology leaders to translate revenue strategy into intuitive, decision-centric product experiences. The Director provides design leadership across multiple products within the domain, with a particular focus on Adaptive Pricing and Inventory and Yield, ensuring experiences work together as a cohesive system rather than independent tools. 

A strong portfolio is critical. Your portfolio should showcase experience in UX and interaction design, particularly highlighting simplicity and ease of use. Diversity of projects is as important as curation to choose a solid collection of outcomes. Candidates should be prepared to discuss their role in leading and executing the work included in the portfolio. 

CANDIDATE PROFILE  

Education and Experience Required 

• 8+ years experience in digital product design, 5+ as a manager, with demonstrated leadership experience across platforms 

• 4-year undergraduate degree, with bachelor’s degree in relevant discipline, or equivalent experience 

• Demonstrated success in end-to-end UX design for specific digital products; ideally with associate/employee-facing and/or enterprise products 

• Solid background/understanding of UX, design thinking, methodology, and design operations; passion for DesignOps and how to build, scale, train, and refine teams, tools, and processes/deliverables 

• Proven experience delivering concepts, user flows/ journeys, wireframes, prototypes, etc. across platforms (desktop, mobile web, app, etc.) with inclusivity in mind 

• Provides oversight and direction to achieve a cohesive user experience that fosters synergy between the digital and physical experience 

• Understands and advocates for associate needs and how those manifests through digital experiences 

• Promotes UX best practices drawn from a variety of disciplines (within and beyond hospitality) 

• Proactively maintains a keen focus across product areas to ensure journey-wide synergy 

• Communicates through appropriate visuals and deliverables 

• Oversees the design work with resources both internal to Marriott and external 

Education and Experience Preferred 

• Demonstrated strong presentation, negotiation, and persuasion skills 

• Demonstrates self-confidence, energy, and enthusiasm in leading and influencing teams 

• Is adept at explaining complicated concepts through clear visuals to facilitate understanding across the organization 

• Proven ability to lead and work with cross-functional teams in support of specific business priorities, work well with counterparts from various business functions, and influencing work of counterparts without direct reporting accountability, through strong interpersonal skills 

• Demonstrated ability to deliver results under challenging conditions, breaking complexity into understandable chunks, bringing ambiguity into focu