Senior Site Reliability Engineer, Infrastructure

Who We Are

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

 

About The Role

Are you ready to put your hands in production? To manage clusters that receive hundreds of millions of messages per hour? Are you brave enough to manage thousands of containers? Think scale and multi region? 

ThousandEyes Site Reliability Engineering organization is responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The job is to handle the company’s core infrastructure services, maintaining a constantly growing infrastructure capable of handling a very high volume of incoming data per day. 

We believe in operations/infrastructure/everything as code which makes our distributed team efficient, functional and very effective. 

We’re looking for talented engineers with a software or operations background, experienced in designing and operating large-scale highly available distributed systems in the cloud. You must be willing to work closely with our application development teams to ensure the reliability and performance of our infrastructure.

What You'll Do

• Collaborate and work closely with the software engineers to ensure that the ThousandEyes platform infrastructure and services are designed and optimized for availability, latency and performance
• Design and implement solutions to manage our platform’s infrastructure as we grow to multi-region scale.
• Design, deploy, and maintain cloud native services in AWS and GCP that are elastic and resilient to failure.
• Drive and build automation wherever possible, enabling our infrastructure and platforms to scale effortlessly. Think self service.
• Participate in and contribute to improve our 24x7 incident response and on-call rotation.
• Capacity planning for the infrastructure and platform and help teams prepare for growth.
• Troubleshoot and debug issues across our infrastructure and platform services.

About You

• MUST be able to write high quality code in Python, Go, or equivalent languages.
• Ability to design and implement scalable and well tested solutions.
• Good understanding of Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols.
• Good knowledge of cloud providers, ideally AWS.
• Strong Infrastructure as Code skills, ideally with Terraform, Puppet and Kubernetes.
• Strong communication and documentation skills.
• Strong sense of ownership, drive and an obsessive attention to detail.

 

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference, powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take differences to heart