FAMILY SERVICE WORKER COUNTY SUPERVISOR

Position Number: 22103740 
County: Washington 
Posting End Date: 05/15/2025 
Anticipated Starting Salary: $50,222.00 
DCFS 

Hiring Supervisor:  Natosha Lowrey

Special Work Conditions: Supervises the work of subordinate employees by establishing work schedules, assigning specific duties, providing clear, explicit, and detailed instructions.  This supervisory position monitors and reviews work to ensure adherence to instructions, deadlines, proper procedures or protocols and the delivery of services to clients.  The supervisor is expected to help prioritize activities and deadlines, reviewing/monitoring work performance of subordinate employees, policies, procedures, providing supervision and adhering to time frames.  As well as, the supervisor reviews reports, making sure there is delivery of services which follow policy and law, and coordinates with other agencies for services and conduct presentations to organizations (when needed) as well as train new team members. This position will require a rotating on-call schedule, which will require after-hours availability. Assigned other special projects as needed.

 

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Class Code: M011C

Grade: GS09

FLSA Status: EXEMPT

Salary Range: $50,222.00 - $80,105.00

Summary

The Family Service Worker County Supervisor is responsible for supervising and providing protective foster care and supportive services for abused or neglected children. This position is governed by state and federal laws and agency/institution policy.

Functions

Supervises the work of subordinate employees by establishing work schedules, assigning specific duties, providing clear, explicit and detailed instructions and monitoring and reviewing work to ensure adherence to instructions, deadlines, proper procedures or protocols and the delivery of services to clients. Reviews and monitors case records and reports to ensure quality service delivery and compliance with state and federal laws and agency policy. Reviews and discusses information obtained by workers investigating suspected child abuse and neglect complaints to determine if allegations can be substantiated. Coordinates services with other agencies when assisting clients with multi-problems. Presents informational programs on agency activities and services to local civic organizations and schools. Provides direct casework services for protective, foster care, and supportive services cases and conducts home studies and investigations of suspected child abuse and neglect. Recruits, trains, and provides support to foster parents. Prepares court reports for custody hearings and presents testimony when necessary. Attends or conducts staff meetings to develop and monitor case plans. Performs other duties as assigned.

Dimensions

None

Knowledge, Skills and Abilities

Knowledge of supervisory practices and techniques. Knowledge of the principles and practices of counseling, social work and case management. Knowledge of state and federal laws, rules, guidelines and agency policies and programs governing foster care, protective services, and related programs. Knowledge of the principles, techniques and methods of investigation. Knowledge of human service resources. Ability to plan, organize, and direct the work of others. Ability to provide technical assistance in specialized program area. Ability to perform case and situation analysis and develop plans for remedial action. Ability to interview and obtain information. Ability to prepare, present, and review oral and written technical and confidential information and reports.

Minimum Qualifications

The formal education equivalent of a bachelor's degree in social work, sociology, psychology or a related field; plus five years of experience in child welfare or human services, including one year in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.