Senior Travel Agent

<p><span><span><strong>About BizAway</strong></span></span><br/> </p><p><span><span>Here at BizAway, we Deliver the Future of Travel. 😎</span></span><br/> </p><p><span><span>We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀</span></span></p><p><span><span>We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.</span></span></p><p><span><span>If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for. 🤩</span></span></p><p></p><p><br/><span><span><strong>We are looking for:</strong></span></span><br/> </p><p><span><span>We are looking for a driven and enthusiastic <span><span>Senior </span></span><strong>Travel Agent</strong>, with experience in customer care call centers (inbound calls, emails, and chats) that can solve customer concerns and create a seamless customer experience.</span></span><br/><br/> </p><p><span><span><strong>Your role in BizAway :</strong> </span></span><br/> </p><ul><li><span><span><strong>End-to-End Travel Management</strong>: Independently manage business travel requests from initial quotation to final confirmation.</span></span></li><li><span><span><strong>Comprehensive Booking</strong>: Utilize a Global Distribution System (GDS) to plan and book flights, hotels, car rentals, and other necessary services.</span></span></li><li><span><span><strong>Policy-Compliant Guidance</strong>: Offer expert advice and recommend optimal travel solutions, strictly adhering to client corporate travel policies.</span></span></li><li><span><span><strong>Adaptive Problem Solving</strong>: Professionally and promptly handle changes, cancellations, and unforeseen situations, including emergencies.</span></span></li><li><span><span><strong>Client Relationship Management</strong>: Foster high client satisfaction and cultivate lasting professional relationships.</span></span></li></ul><p><br/><br/><span><span><strong>Your basic qualifications</strong></span></span><br/> </p><ul><li><span><span>Proven experience of at least<strong> 3-5 years</strong> as a Travel Agent, preferably in the business travel (corporate travel) sector.</span></span></li><li><span><span>Excellent knowledge of<strong> English</strong> and one of these languages (Italian or Spanish or Portoguese or German or French language).</span></span></li><li><span><span>Excellent knowledge of at least one <strong>GDS</strong> (e.g., <strong>Amadeus, Sabre, Galileo</strong>).</span></span></li><li><span><span>Strong customer orientation and excellent communication skills.</span></span></li><li><span><span>Precision, attention to detail, and the ability to work independently.</span></span></li><li><span><span>Exceptional problem-solving skills and the ability to handle stress.</span></span></li><li><span><span>Knowledge of tourism market dynamics, airfare rates, and visa regulations.</span></span></li></ul><p><br/><br/><span><span><strong>We are also interested in </strong></span></span><br/> </p><ul><li><span><span>Highly organized and detail-oriented, with the ability to work effectively under pressure.</span></span></li><li><span><span>A natural problem-solver, skilled in navigating complex situations.</span></span></li><li><span><span>Tech-savvy and proficient with digital tools, demonstrating a keen interest in technology.</span></span></li><li><span><span>Multilingual abilities are a plus.</span></span></li></ul> <p><span><span><strong>Our offer</strong></span></span></p><p><span><span>📄 Contract type: Permanent<br/>🕓 Working hours: Full-time – 40h/week, with rotating shifts that may include night shifts, weekends, and public holidays.<br/>🏠 Hybrid: Smart Working Policy (2 days remotely and 3 in the office), flexible working hours and great offices in Europe<br/>💰 Salary: Starting from the 4th level and above</span></span><span><span> </span></span><span>with a salary range from 25K to 35K<span>, in accordance with the National Collective Agreement for the Commerce sector (CCNL Commercio)<br/>💼 Equity in the company (stock options plan) and a Welfare program<br/>✈  A seat on a scale-up with skyrocketing growth<br/>📈  Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions<br/>🌍  Multicultural and international team<br/>🙌  Collaborative and smart environment to work and learn<br/>🍻  Free coffee to kick-start your day and free beers to celebrate together </span></span><br/> </p><p><span><span><i>The company ensures equal employment opportunities and pay transparency for all individuals, i