Senior eCommerce Manager

 

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

Auctane is seeking an entrepreneurial Senior eCommerce Manager to lead growth and innovation for the Stamps.com Store and our other ecommerce properties. This role combines ecommerce management with strategic site merchandising, emphasizing customer experience innovation and revenue growth. You'll have significant autonomy, broad decision-making authority, and the opportunity to build your own team over time.

This position is hybrid (3 days per week in office) and is located in Austin, Texas.

Travel Requirements: Up to 10% travel. 

What will you be doing?

1. 1. Revenue Growth & Strategy: Develop and execute comprehensive ecommerce strategies to achieve and exceed revenue targets for all Auctane ecommerce sites. Continuously identify and implement innovative solutions to enhance site performance and customer engagement.
   2. Customer Experience Champion: Deeply understand our customers' needs and behaviors to create a seamless, intuitive, and engaging online experience. Relentlessly seek ways to improve the customer journey and satisfaction.
   3. Site Merchandising & Optimization: Lead all aspects of site merchandising, including product presentation, categorization, navigation, and promotional placements to optimize conversion rates and average order value.
   4. Data-Driven Decision Making: Utilize Google Analytics and other ecommerce optimization tools to monitor site performance, analyze customer behavior, and identify key trends and opportunities for growth. Translate data into actionable insights and strategic recommendations.
   5. P&L Management: Oversee the ecommerce P&L, manage budgets effectively, and make data-informed decisions to maximize profitability.
   6. Cross-Functional Collaboration: Work closely with marketing, product, design, and operations teams to ensure a cohesive and effective ecommerce strategy. While not directly executing marketing programs, you will be responsible for driving the overarching digital marketing strategy for our ecommerce properties.
   7. 3P Marketplace Strategy: Develop and guide the strategy for our presence on key third-party marketplaces, including Amazon, Walmart, and eBay, to expand reach and drive sales.
   8. Innovation & Simplification: Proactively identify, evaluate, and implement new technologies, tools, and processes to improve efficiency, invent new customer solutions, and simplify existing operations.
   9. Ownership & Initiative: Take full ownership of the ecommerce business, proactively identifying challenges and opportunities, and driving initiatives from conception to execution with a strong sense of urgency and accountability.

What are we looking for?

• 5-7 years proven success in eCommerce management with demonstrable revenue growth
• Deep expertise with Shopify Plus platform and proficiency in Google Analytics
• Strong understanding of ecommerce optimization tools and techniques
• Exceptional analytical and problem-solving skills
• Self-driven with ability to work independently with minimal supervision
• Demonstrated ownership mentality and proactive execution
• Natural curiosity and eagerness to learn and adapt
• Excellent communication and cross-team collaboration skills

What will make you stand out?

• Experience with 3P marketplace platforms (Amazon, Walmart, eBay)
• Background in digital marketing strategy
• Knowledge of UX/UI principles for eCommerce
• Experience with A/B testing methodologies
• Familiarity with inventory management and order fulfillment
• Background in building high-performing teams
• Entrepreneurial experience, such as founding or running an online business

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