IT/ Digital Infrastructure Service Delivery Lead, Identity Management, Sr Manager, Remote

Date Posted:

2025-11-12

Country:

United States of America

Location:

RTX99: RTN Remote, Texas

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

The ability to obtain and maintain a U.S. government issued security clearance is required.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Security Clearance:

DoD Clearance: Secret

IT/Digital Infrasturcture Service Delivery Lead, Senior Manager, Identity Management P5

Raytheon Digital Technology – Digital Business Solutions

DBS Technology Solutions – Service Delivery Team

Remote Position

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. 

The Identity Management Service Delivery Lead (SDL) role is a P5 level pivotal position within Raytheon’s Digital Technology (DT) Technology Services team, responsible for overseeing the delivery and optimization of Identity and Access Management (IAM) services across the Raytheon business. This role focuses on ensuring secure, reliable, and user-friendly identity solutions that align with enterprise standards and meet the evolving needs of the business. The Identity Management SDL works closely with internal stakeholders and technical teams to prioritize user experience, maintain a strong compliance posture, and enable seamless access to enterprise systems and resources. This role also partners closely with the Enterprise Services Identity and Access Management team to ensure business needs are understood and incorporated into Enterprise Identity Services.

What You Will Do:

• User Experience Advocacy: Ensure that Identity and Access Management (IAM) services are intuitive, user-centric, and frictionless while meeting security and compliance requirements for the Raytheon Business.
• Compliance and Security: Be a strong advocate to maintain a strong compliance posture by ensuring IAM services adhere to RTX’s security policies, industry standards, and regulatory requirements (e.g., NIST, CMMC, GDPR).
• Service Delivery Coordination: Partner with other business units, Enterprise Services, and security teams to prioritize and execute IAM service delivery initiatives effectively.
• Operational Excellence: Monitor IAM service performance for the Raytheon business against defined Service Level Agreements (SLAs), identifying and implementing continuous improvements.
• Service Health Monitoring: Conduct regular reviews of IAM service health, user satisfaction, and key performance indicators (KPIs) to recommend and implement enhancements for the Raytheon business.
• Stakeholder Collaboration: Act as a liaison between business teams, site-level teams, and enterprise delivery teams to align IAM services with business and operational objectives.
• Process Optimization: Leverage automation, advanced tooling, and process improvements to make recommendations on ways to enhance the efficiency and scalability of IAM services.
• Agile Practices: Champion Agile-aligned principles in the delivery of IAM services, ensuring responsiveness to evolving user and business requirements.
• Issue Resolution: Act as an escalation point for IAM service delivery challenges, ensuring the prompt resolution of issues impacting end-user access or security.

Qualifications You Must Have:

• Typically requires a University Degree or equivalent experience and minimum 10 years prior relevant experience, or An Advanced Degree in a related field and minimum 7 years' experience.(In lieu of degree, will consider those with a minimun of 14 years of relevant experience).
• Experience in IT service delivery, particularly in Identity and Access Management or security-related domains.
• Team leadership or management experience on complex technical projects/programs.
• The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Qualifications We Prefer:

• Strong understanding of identity management concepts, including single sign-on (SSO), multi-factor authentication (MFA), directory services (e.g., Active Directory, Redhat LDAP), and federated identity solutions.
• Experience supporting IAM services in a complex, ma