Business Analyst

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)

National Interstate is looking for a Business Analyst to join their team. This individual will either work hybrid from the Richfield, OH office 2 days per week or work fully remote from the USA, if not local to the office.

National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of two days a week, with the potential to work three days remotely. Core in‑office days are Tuesday and Wednesday but will be determined by business needs.

Essential Job Functions and Responsibilities

• Analyzes business issues and defines requirements to design IT solutions that align with organizational goals.
• Collaborates with program manager, project manager and/or project teams to gather information, model systems requirements, and document specifications.
• Participates in developing and implementing automated system protocols that reduce manual processes, increasing overall operational efficiency.
• Develops workflow charts and diagrams to study system capabilities and participates in writing detailed specifications.
• May create end-user documentation and participate in delivering training to ensure the successful adoption of new systems.
• May monitor project milestones, phases, and elements to ensure timely and budget-compliant delivery.
• Performs other duties as assigned.

Job Requirements

Education: Bachelor’s degree in Business, Information Technology, Computer Science or a related field.

Experience: Generally, a minimum of 3 years of related experience that includes experience in designing, coding, testing, debugging, documenting and/or maintaining applications required or configuring and using application software in a business setting.

Scope of Job/Qualifications: Provides requirements guidance to program manager, project manager and/or project teams. Participates in all phases of the requirements life cycle and requirements teams for small to moderately complex programs and projects. May participate in making recommendations for Best Practices and introducing new techniques/tools to the BA Practice (including methods/approaches). Exhibits business knowledge and the ability to identify and define business needs including an understanding of the organization's business and technology operations. May serve as Scrum Master on an agile team, helping the team through a combination of facilitation and coaching, while also helping those outside the team understand how to interact with the team. May serve as an agile development team member, creating and testing the product increment. Exhibits analytical skills with the ability to gather and analyze data to drive decision-making.

This job is non-exempt in California.

Company:

NIIC National Interstate Insurance Company

Salary Range:

$75,000.00 -$85,000.00

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, de