Product & Service Quality Manager

Product & Service Quality Manager

Company:

The Boeing Company

Boeing Defense, Space & Security (BDS) has an exciting opportunity for a Product & Service Quality Manager to join our team located in Tukwila or Everett, WA!

This role manages a small cross‑functional team, drives root cause and corrective action rigor, ensures regulatory and customer (DCMA) compliance, and delivers timely, effective dispositions that protect safety, schedule, and program cost.

Position Responsibilities:

• Lead, coach and manage a team of engineers/inspectors/analysts executing corrective action (CA) and production defect investigations.

• Accept, triage and assign incoming corrective actions, DCMA findings, supplier nonconformances and post‑delivery defect reports.

• Direct and participate in root cause analysis (RCA) activities (e.g., 8D, 5 Whys, Fishbone, FMEA) and ensure robust causal documentation.

• Develop, review and approve corrective action plans, verification/validation methods, and disposition strategies to ensure effectiveness and prevent recurrence.

• Coordinate with DCMA, Quality, Manufacturing, Engineering, Supply Chain, Sustainment/Customer Support, and program management to align corrective actions and report status.

• Track, report and drive timely closure of actions in the corrective action tracking system; maintain accurate metrics and dashboards (e.g., aging, repeat rate, closure quality).

• Ensure compliance with contract requirements, technical data, regulatory requirements and Boeing quality systems.

• Support post‑delivery investigations including field returns, in‑service reports, and associated depot repairs; prioritize safety‑of‑flight and mission‑critical issues.

• Perform trend analysis and provide recommendations to prevent systemic issues or supplier performance degradation.

• Lead corrective action reviews and verification audits; close loop on effectiveness checks.

• Provide regular briefings to Program Quality, Integrated Product Team (IPT) leads and senior management; escalate unresolved/high‑risk items.

• Mentor and develop team members; allocate resources and manage workload to meet program priorities.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship.  An interim and/or final U.S. Secret Clearance Post-Start is required.

Basic Qualifications (Required Skills/Experience):

• 5+ years of experience in aerospace manufacturing

• 5+ years of experience in data analysis and Root Cause Corrective Action (RCCA)

• 3+ years of experience interfacing with the Defense Contract Management Agency (DCMA)

• 5+ years of experience working with and supporting Quality Management System (QMS)

• 3+ years of experience using manufacturing tools (MESci, etc.)

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree or higher

• Prior experience on tanker/airlift or military aircraft sustainment programs—preferably KC‑46.

• Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE) or similar certification.

• Familiarity with supplier quality assurance, MRO processes and depot operations.

• Experience working within Boeing processes and configuration control.

• Strong interpersonal and written/oral communication skills for interfacing with DCMA, customers, suppliers and cross‑functional teams.

Travel:

This position may require up to 10% travel.

Shift:

This position is for 1st shift

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicabili