Director, Outbound Product Management - Field Service Management

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

This role is part of our Customer and Industry Workflows product organization. Our Field Service Management (FSM) product has been growing rapidly. This is an opportunity to lead the charge for a market transformational category within a best of breed, enterprise SaaS company. This role reports to the GM for FSM, and will play a key role in leading the expansion of the FSM product.

As a Director, Outbound Product Management, FSM this role will play a critical role in leading our enablement efforts for customers and partners, pricing and packaging of new products and serving as the eyes and ears of the products in the market. At ServiceNow, Outbound Product Managers collaborate closely with multiple teams (e.g. engineering. marketing, sales, solution consulting, risk, sales operations etc) so this role will have a seat at every table.

• Own GTM, sales, solution consulting and partner enablement for our FSM product
• Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market penetration for new products
• Support Sales in hitting targets via high-value engagement in sales cycles, building high-trust relationships with customers, partners, etc.
• Drive significant thought leadership in the market leveraging conferences, analysts, PR, AR etc
• Drive key technology partnerships / alliances in service of executing product roadmap
• Serve as a conduit for customers to share their feedback on our products by running both customer and partner product advisory councils.
  
  

Qualifications

To be successful in this role you have:

• Strong hands-on experience with the ServiceNow platform is required
• A minimum of 10 years in a customer-facing role in Product Management, Product Marketing, Solution Consulting, Product Delivery, or similar roles.
• Knowledge/experience in the Field Service Management domain is a “must have”.
• Knowledge and experience in customer service management, IoT, and Augmented Reality is also desirable. 
• Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need “driving by influence”, others may need executing yourself in a hands-on manner, and yet others will need delegation.
• Strong bias towards action, and a sense of urgency to “win” in the market
• Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners.
• Outstanding written and oral communication skills.

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For positions in the Bay Area, we offer a base pay of $207,300 to $362,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family l