Supervisor, Operations

Position Summary

The Operations Supervisor is responsible for overseeing daily warehouse and logistics operations within a fast-paced third-party logistics (3PL) environment. This role ensures efficient execution of inbound, outbound, and inventory processes while maintaining high standards of safety, quality, and customer service. The Operations Supervisor leads a team of associates, drives performance, and supports continuous improvement initiatives to meet operational and client expectations.

Key Responsibilities

• Supervise daily warehouse operations including receiving, putaway, picking, packing, shipping, and returns

• Lead, train, and motivate a team of warehouse associates to meet productivity and accuracy targets

• Monitor workflow and staffing levels to ensure optimal labor utilization and schedule adherence

• Ensure compliance with company policies, safety regulations, and OSHA standards

• Track and report key performance indicators (KPIs) such as productivity, order accuracy, on-time shipping, and inventory accuracy

• Identify operational issues, troubleshoot problems, and implement corrective actions in real time

• Support inventory control processes including cycle counts, audits, and discrepancy resolution

• Collaborate with customer service and clients to ensure service level agreements (SLAs) are met or exceeded

• Drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve service quality

• Assist in workforce planning, including scheduling, attendance management, and performance evaluations

• Maintain a clean, organized, and safe working environment

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred

• 3–5 years of experience in warehouse or logistics operations, preferably in a 3PL environment

• 1–3 years of supervisory or leadership experience

• Strong knowledge of warehouse operations, inventory management, and distribution processes

• Experience with Warehouse Management Systems (WMS) and Microsoft Office (Excel, Word)

• Ability to analyze data and make informed operational decisions

• Strong leadership, communication, and problem-solving skills

• Ability to work in a fast-paced, deadline-driven environment

• Flexibility to work various shifts, including evenings, weekends, and holidays as needed

Preferred Qualifications

• Experience managing operations for multiple clients in a 3PL setting

• Lean, Six Sigma, or continuous improvement experience

• Bilingual (English/Spanish) is a plus

Physical Requirements

• Ability to stand, walk, and move throughout the warehouse for extended periods

• Ability to lift up to 50 lbs as needed

• Comfortable working in a warehouse environment with varying temperatures

Work Environment

• Fast-paced warehouse/distribution center environment

• Exposure to moving equipment such as forklifts and pallet jacks

• Requires strong attention to safety and operational detail