CRM Operational Specialist

WHO ARE WE?

• We are a long-standing organization dedicated to supporting grocery retailers across the Intermountain West for over 85 years.
• Our company prioritizes our team members, their families, and the communities we serve.
• We proudly partner with local organizations to fundraise, donate, and sponsor various charitable activities and events.

WHY JOIN THE TEAM?

• Comprehensive Benefits: Health, dental, vision, life insurance, 401(k), vacation, and sick leave for eligible team members. Some benefits have waiting periods (e.g., vacation accrual, 401(k), tuition reimbursement).
• Perks & Discounts: Team member perks and 10% off groceries.
• Flexible Work: Hybrid schedules available for select positions, combining in-office collaboration with remote flexibility.
• Tuition Reimbursement: Support for continued education.
• Career Growth: Opportunities for advancement within the company.
• Daily Pay: Access earned wages more frequently.

JOB SUMMARY

CRM Operational Specialists are responsible for leading and motivating retail team members to ensure they are giving the best customer service possible. They are responsible for maximizing front-end operations and controlling front-end expenses while ensuring that all customers receive excellent customer service. A CRM Operational Specialist also contributes to the growth and development of retail team members.                                       

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that all retail store customers are acknowledged, have their needs met, and concerns resolved quickly.
• Direct retail store leadership to properly train and develop their respective team(s) through goal setting.
• Ensure proper coordination of the front-end retail team to ensure service goals are met and procedures are followed.
• Audit cash handling procedures to ensure policy and reporting accuracy.
• Assist front-end leadership with forecasting and scheduling to meet customer demand.
• Ensure ecommerce operations and standards are met with proper training and assistance.
• Encourage a service mindset and focus for all retail store teams; be an example to all in customer and servant leadership through friendly and courteous behavior.

POSITION REQUIREMENTS

• High School Diploma, some college preferred.
• Possess a vast knowledge of retail front-end operations and strong customer service, along with a willingness to learn.
• Three to five years of retail and customer service management experience.
• Strong leadership, service, and analytical skills.
• Able to communicate clearly and effectively in all situations.
• Strong problem-solving and organizational skills.
• Excellent verbal and written communication skills.
• Able to handle multiple projects and tasks with a high attention to detail.
• Knowledge of retail computer systems, MS Word, and Excel is a plus.
• Able and willing to work flexible hours, including evenings, weekends, and holidays, to meet the needs of the business.
• Regular on-site attendance is required.

Associated Food Stores is an equal opportunity employer. We prohibit unlawful discrimination against applicants or employees based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state, or local laws.