Lab Clerk - OLGMC - PRN

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job is responsible for the clerical functions which support the department. Performs routine operational procedures following detailed instructions, generates and monitors printing of patient reports. Answers departmental calls from patients, providers and other labs directing them appropriately. Services phone calls from external reference lab clients and act as the customer service liaison for the laboratories. Enters outside orders into Epic to ensure proper billing and facilitates sending lab results as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required - High School diploma or equivalent

Work Experience

Required - 1 year experience in a medical office, office, or customer service setting

Knowledge Skills and Abilities (KSAs)

• Basic skills such as reading, writing, spelling, and math to complete daily paper work, write or fill out reports.
• Working knowledge to efficiently use copy machine, calculator, computer and printer operations.
• Strong organizational and time management skills, including the ability to work with minimal supervision.
• Excellent interpersonal skills.
• Demonstrates versatility and cooperation.
• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard. 

Job Duties

• Provides client services support through assisting internal and external doctors, nurses, labs, etc. to facilitate the delivery of patient laboratory results using EPIC and the Laboratory computer system, SOFT.
• Communicates issues regarding delays of tests results within the Laboratory to the House Coordinator and Emergency Department.
• Facilitates communication between labs and different departments within all Hospitals.
• Enters outside Home Health agency orders into Epic to ensure proper billing.
• Acts as the call center for the lab ensuring the proper transfer of calls as to not impede laboratory staff from their core duties.
• Receives laboratory supply orders for clinics, hospitals and external clients, and fills and distributes via lab courier.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required. 

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an