Director, Services Product Line Management (SPLM) – Maintenance and Managed

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse, and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important.  We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
• We realize time away to recharge is important.  We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Reporting to Sr. Director, Services Product Line Management (SPLM), as the Director, Services Product Line Management (SPLM) – Maintenance and Managed, you will be responsible for Lead a team responsible for the global end-to-end lifecycle management of Ciena’s Maintenance and Managed Service portfolio.

• The Maintenance and managed portfolio include, but not limited to, the following capabilities:

                            Tiered Technical Support                         

                            Repair and Return

                            Managed Spares and Circular Economy services

                            Engineering Dispatch

                            Network Operations Center

                            Resident Engineering

                            Preventative Maintenance

• Drive strategic and operating objectives, including product line P&L.
• Orchestrate cross-functional actions and communications to ensure commercial success.
• Lead, mentor, improve, and inspire a small group of Services Product Line Managers as a player coach.
• Assess customer needs, product requirements, and market opportunities.
• Define product strategies and value propositions.
• Lead the development of the portfolio roadmap including launching new services and capabilities.
• Own the global pricing and profitability strategy for the portfolio.
• Perform competitive benchmarking and ongoing assessment of market performance.

What Does Ciena Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
• A customer first mentality – what’s important to the customer is also important to you.
• Agility – with an ability to flex between the strategic and tactical, you manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving.

• Communication expertise – you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus.
• The flexibility to work independently and as part of a broader team – you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment.
• Relationship builder – with a proven ability to influence at all levels, you’re able to quickly develop trusted connections and get work done through others.
• A commitment to innovation – you keep abreast of competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves:

• Relevant industry/product line management experience with a successful track record of leadership and increasing responsibility.
• BS in Engineering preferred, MBA highly desirable.
• Experience in the delivery, operations, commercial management, and/or sales aspects of a technology services organization.
• Solid technical and business background in the technology services and optical networking industries.
• Keen business sense and general management experience.