Regional Manager

Description

Come join our team and open the door to an amazing career at Dan’s Overhead Doors & More! We have an immediate need for a Regional Manager to oversee all operations at our North Liberty, Camanche, and Pleasant Hill locations.

Dan’s Overhead Doors & More is one of Iowa’s leading garage door companies. We believe in not only being a business of integrity, but a part of our community. With our commitment to quality, professionalism, and customer satisfaction, we have built a solid reputation as a trusted provider of garage door installation, maintenance, and repair services for over 40 years. Our team of experts is known for their attention to detail and commitment to delivering the best solutions for our customers' needs.

Summary & Duties

The Regional Manager will be instrumental in driving operational excellence and achieving sales targets across multiple locations. This position will play a crucial role in fostering a safe and productive work environment while managing customer relations and supporting general managers. Primary responsibilities will include: 

• Multi-Site Support - provide leadership to multiple operational sites; ensure alignment with local leaders on KPI, targets, initiatives, etc.; conduct regular site visits for additional support and coordination; contribute to long-term growth, market expansion, & competitive positioning decisions.
• Team Management - supervise and lead a team of technicians and administrative staff; assign tasks, schedule work shifts, and ensure adequate staffing levels; provide training, coaching, and mentorship to team members to enhance their skills & performance; conduct performance evaluations and address any disciplinary issues as necessary.
• Service Operations - coordinate service calls & dispatch technicians to customer locations; ensure timely & quality completion of service/repair jobs; monitor inventory levels of parts & supplies to maintain adequate stock levels; implement & enforce safety protocols to ensure a safe working environment for employees and customers.
• Cross-Functional Coordination – work with multiple teams at brand and corporate level (fleet, procurement, HR, integration teams, etc.) to standardize processes and support acquisitions.
• Customer Relations - build & maintain strong relationships with customers to understand their needs and expectations; address customer inquiries, concerns, & complaints promptly and professionally; seek feedback from customers to continuously improve service quality and customer satisfaction.
• Sales & Marketing - develop & implement strategies to attract new customers and retain existing ones; collaborate with the marketing team to create promotional materials & campaigns; represent the company at trade shows, local events, and partnerships to strengthen regional brand awareness; identify opportunities for upselling additional products or services to customers; quoting, selling, site checking and other essential sales responsibilities.
• Financial Management - prepare & manage the budget for the service location; monitor financial performance against targets & implement corrective actions as needed; identify cost-saving opportunities & optimize operational efficiency to maximize profitability.
• Quality Assurance - establish & enforce quality standards for service delivery; conduct regular inspections & audits to ensure compliance with company policies and industry regulations; implement continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

• Proven experience in a managerial role, preferably in the garage door service or similar skilled-trade industry.
• Technical knowledge of garage door systems and repair techniques is preferred.
• Previous sales experience
• Valid driver's license and clean driving record.

Skills

• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal abilities.
• Proficiency in computer applications and software relevant to service management.
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

Work Conditions

• Climate-controlled office environment with continual sitting & use of computer.
• Regular bending, lifting, etc. while assisting with operations.
• Exposure to weather and temperature elements, as well as lifting up to 50 lbs., when providing operational support.

Benefits

We are proud to offer a robust benefits package to our team members including: