Staff Designer, Vehicle Shopping and Service Experience

Job Description

Staff Designer, Vehicle Shopping and Service Experience

Human Interface Design Studio

About the Team

GM’s Human Interface Design Studio is hiring a Staff Designer to shape the future of our global web and app experiences.

We design how customers discover, shop for, purchase, and service their vehicles across markets. Our work spans web and mobile and sits at the center of GM’s digital commerce ecosystem. We are modernizing how vehicle shopping and ownership feels in a digital world. This role plays a critical part in defining that future.

What You’ll Do

This is a hands-on senior design role with enterprise impact. You will operate as a design leader through craft, clarity, and influence.

You will lead the design of vehicle discovery, shopping, and service experiences, shaping how customers engage with GM across key moments in their ownership journey. You will work alongside designers and cross-functional partners to refine flows, elevate visual and interaction craft, and ensure the work reflects a clear, cohesive point of view.

You will:

• Set and champion experience direction across web and mobile

• Personally design and drive high-quality visual, interaction, and motion design

• Lead complex initiatives from concept through delivery

• Translate research, data, and business strategy into clear experience decisions

• Influence cross-functional partners and align teams around compelling solutions

• Elevate design standards through critique, prototyping, and hands-on contribution

• Navigate ambiguity and modernize legacy systems with clarity and intention

• Drive measurable customer and business impact

Key Characteristics

• A senior product designer with a track record of shaping and shipping high-impact digital products at scale

• Strong command of visual fundamentals, interaction design, and motion

• Able to move seamlessly between system-level thinking and pixel-level precision

• Comfortable leading large, ambiguous initiatives without formal authority

• Clear, confident communicator who can influence senior stakeholders

• Motivated by raising standards and building durable experience foundations

Responsibilities

• Lead end-to-end design for complex, cross-platform vehicle shopping and service initiatives

• Define scalable experience patterns and contribute to system evolution across web and mobile

• Drive alignment across product, engineering, and business partners

• Lead design reviews and contribute to raising the overall craft bar

• Build interactive prototypes to validate direction and accelerate decision-making

• Ensure accessibility and inclusive design are embedded in the work

• Serve as a trusted design partner to senior leaders

• Foster team growth through supportive feedback and productive collaboration

Your Skills & Abilities (Required Qualifications)

• 10 or more years designing digital products for web and or mobile

• Strong portfolio demonstrating systems thinking, craft, and shipped digital products

• Proven experience delivering measurable business and customer impact

• Deep knowledge of UX principles, usability heuristics, and commerce best practices

• Exceptional eye for layout, hierarchy, typography, and visual coherence

• Experience building interactive prototypes and incorporating motion

• Strong storytelling and senior-level presentation skills

• Ability to influence cross-functional leaders in complex environments

• Proficiency in Figma and Adobe Creative Suite

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Experience working within complex global brands

• Background in automotive or large-scale digital ecosystems

• Experience modernizing legacy systems or scaling digital commerce platforms

Compensation:

• The expected base compensation for this role is: ($159,400 - 244,500). Actual base compensation within the identified range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, F