Senior Manager, GTM Strategy & Operations

About the Role:

As the Senior Manager, GTM Strategy & Operations, you will work closely with GTM teams and leadership to become a subject matter expert in this area of the business. Your key responsibilities will include analyzing segment performance, leading monthly business reviews, and facilitating weekly pipeline, forecast, and retention calls. You will also support the development of board materials and provide strategic recommendations to drive performance and improve operational efficiency. In this role, you will manage one direct report and play a critical role in maximizing the effectiveness and impact of Productboard’s GTM teams.

Key Responsibilities:

Strategic Analysis and Data-Driven Support

• Conduct in-depth analysis of GTM segment performance to identify trends, insights, and growth opportunities.
• Provide data-driven recommendations to leadership to optimize business strategies and improve decision-making.
• Define and standardize metrics for GTM functions, working with Analytics, Data Engineering, and Sales, Marketing, Finance to build and support reporting and dashboards.
• Collaborate with cross-functional teams to assess market dynamics and competitive landscape.

Operations and Planning

• Lead the creation and execution of GTM operational plans, including process development and system optimization ensuring alignment with company objectives.
• Streamline processes to improve operational efficiency across GTM teams.
• Develop and maintain processes and workflows, ensuring consistency and scalability across teams.

Program Execution

• Drive the successful execution of programs, from planning through to completion (e.g., churn and retention analysis, territory carving, account tier segmentation, and engagement playbooks).
• Identify and mitigate potential risks to ensure programs are delivered on schedule and within scope.
• Track and report on the progress of GTM programs, ensuring alignment with business objectives and performance targets.

Comp Plan Development

• Design and implement GTM team comp plans aligned with company goals, market trends, and employee performance metrics.

What You Bring:

• 5+ years of experience in revenue/GTM operations, sales or customer ownership within a technology company or other strategy-focused roles.
• Excellent analytical skills with the ability to convert data into actionable insights and clearly communicate the reasoning behind them, along with recommended solutions.
• Experience with GTM systems (e.g. SFDC, Gong, Vitally) and business intelligence tools (e.g. Looker)
• Experience leading meetings with diverse stakeholders and translating data into actionable insights.
• A strong natural curiosity for working with data, with ability to identify and uncover interesting trends, patterns, and insights that drive strategic decision-making and business growth.
• Proven ability to manage multiple projects simultaneously, stay highly organized, and drive initiatives to successful completion.

Why You'll Love Working Here:

• Be part of building the world’s first and best Product Platform that fundamentally changes how our industry approaches the craft of Product Management.
• Opportunity to impact the trajectory of a high-growth product organization.
• Collaborative, team-oriented culture with smart, innovative colleagues.
• Competitive salary and benefits, including stock options.

The Offer:

• Competitive compensation, stock options, company 401k.
• A budget for your professional development and ongoing learning.
• Flexible PTO and paid sick days.
• Life insurance and disability coverage.
• Carrot Fertility Benefits.
• 1 Volunteer Day per year for you to help causes close to your heart.
• 8 weeks of Paternity leave and 12 weeks of Maternity leave.
• Mental Wellness Program to support your well-being and self-care.
• Company contribution to gym and wellness memberships.
• Commuter benefits.
• Company contribution and access to best-in-class health benefits and your own Soulmio membership.
• Hone – Live, interactive learning programs for managers, leaders, and teams.

The expected base pay range for this position in the San Francisco area is $175,050 - $233,400. In addition to the base pay, this role is eligible for competitive equity awards and benefits. Productboard's pay ranges are determined by role, level, and location. Within the ran