Business System Analyst Senior

JOB LOCATION

15151 E Alameda Pkwy Aurora, Colorado 80012-1555

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

The hiring salary for this position is $86,438-$108,047 /Annually

The deadline to submit applications is Saturday, March 1st, 2025.

OVERVIEW OF POSITION / DEPARTMENT
The Business Systems Analyst Senior provides technical expertise and support to the Aurora Fire Rescue in the areas of computer applications, technology development, interfacing of systems, and develops related training. Serves as the department expert in the functionality and operational implementation of systems, specifically the departments timekeeping system, acts as liaison in communications with the Information Technology (IT) Department and provides support to AFR payroll team.

PRIMARY DUTIES & RESPONSIBILITIES

•  Define configuration specifications and business analysis requirements

•  Serve as Administrator on multiple applications, including TeleStaff, and other Fire Department applications

• Define, test and implement changes for specific systems

•  Perform quality assurance, monitoring data and user issues in multiple systems

• Define, build and deliver reports to meet operational needs

• Own and develop relationships with vendors, outside Fire agencies and other City departments to optimize and enhance Fire Department operations

• Design, document, and maintain system processes

• Report on common sources of technical issues, make recommendations for fixes or enhancements

• Communicate key insights and findings to Management and Command Staff

• Look for ways to improve the efficiency of Fire operations and define/develop ways to monitor productivity

• Devise ways to add new functionality to existing Fire computer systems

• Establish new users, manage access levels and reset passwords

• Maintain an advanced level of technical proficiency concerning all aspects of the department's software applications and possess a willingness to learn and research new systems

• Troubleshoot user application issues, document and report problems to vendors on support tickets, work with IT as needed to resolve issues

• Provide support to Fire on SQL development.

• Serve as a technical trainer for the Fire department to increase staff skills in major applications

• Prepare test plans, coordinate users, perform critical testing and work with IT staff to execute software application upgrades

• Build training materials, schedules and conduct classes for new users, application enhancement and upgrades

• Develop applicant manuals and other training resources, such as videos, to support users

• Determine project priorities and manage workflow to meet deadlines

• Participate in software applications purchase projects (RFP requirements input, review and evaluation of application performance and rate of the ability of the software to meet the detailed requirements)

• Perform as technology advisor for the Fire Department

• Present data and interpretations from technology assessments and projects both orally and written to a wide, varying audience

• Collaborate with employees on technical projects to clarify user needs, develop new or updated business processes and implement new Public Safety systems

• Manage Ci