Sr. Creative Operations Director

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Do you want to work on thumb-stopping social media content, original campaign creative, and even the occasional broadcast commercial? Do you like the idea of working with celebrity athletes from the NFL, FIFA, Olympics and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our fortune 500 clients? If yes, then introductions are in order. 

We are Ad Hock. Visa's internal creative agency. Just as Visa founder Dee Hock revolutionized the way we pay, Ad Hock is taking a new approach to the internal creative team by developing a fully functional advertising agency in-house. We create high-visibility content to support every layer of the funnel starting with brand awareness. Approximately 50% of our efforts support Visa’s core brand and sponsorships. The other 50% of our work is dedicated to supporting Visa’s partners and clients as an external creative agency. It’s the perfect mix of client-side and agency life! 

Our team is rapidly expanding, and we’re looking for a Senior Director of Creative Operations to help scale our team, tools, and workflows to meet client demand for bigger, better, bolder, content. And lots of it! 

This role is a mix of Executive Producer, Creative Strategy oversight, and all things Operational. You will be at the center of project planning, scheduling, budgeting, tracking and workflows to keep the team running smoothly. You will work closely with our internal and external stakeholders while ensuring our team of creatives can operate efficiently to deliver the highest quality content on-time and under budget. 

This role will build and oversee our new team of strategists, account managers and business affairs and sits parallel to the creative team. You will report directly to the VP of Go-to-Market within the North America Marketing org and work in close collaboration with the Sr. Creative Director. 

You’ll be working with the best and brightest marketing, brand, and advertising teams the industry has to offer. Come join us! 

Responsibilities 

• Work with Sr. Creative Director to manage the immediate and rapid expansion of the team as we add writers, designers, project and account managers, strategists, direct response marketers, and video producers to our ranks.  

• Manage the business of our operations to ensure projects are profitable and sustainable. 

• Oversee the end-to-end creative operations and production process for Ad Hock, ensuring that we deliver high-quality, impactful, and efficient work for Visa and our clients. 

• Collaborate closely with other Sr. Department leaders, creatives, marketing leads, account executives, external vendors and agency partners. 

• Help to allocate resources, track budgets, optimize workflows, and implement best practices. 

• Be a strategic partner and a problem solver, who can balance the needs and expectations of multiple stakeholders, while fostering a culture of creativity, collaboration, and innovation. 

• Champion of diversity, equity, and inclusion, and sustainability, and ensure that our creative work reflects our values and mission. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• 10+ years of experience in creative operations, production, or project management at an advertising agency, in-house creative agency or a marketing org