Customer Quality Engineer (m/f/d)

Your roles and responsibilities

• Coordination and processing of warranty and 0km issues
• Coordination and leading of problem solving teams in case of TOP warranty or 0km issues
• Support / development of MAHLE plants in the field failure analysis process
• Support MAHLE plants in problem solving activities
• Observation and evaluation of warranty data
• Perform negotiations with customer regarding warranty issues and end of year settlements
• Coordination of Top quality issues, SQI's and Customer Scorecard process
• Creation and assessment of quality / warranty standards
• Creation of lessons learned for quality issues and transfer into development standards
• Internal and external Q-reviews

 

Your skills and strengths

• Successfully completed studies in the field of engineering, economics or comparable
• Several years of professional experience in the field of quality 
• Sound knowledge in the processing of complaints 
• Knowledge of various quality system methods such as 8D, fault tree analysis, 5 Why and ISISNOT
• Experience in the field of VDA field failure analysis and in conducting audits is an advantage 
• High degree of assertiveness and quick-wittedness 
• Structured, organized and precise way of working
• Confident handling of MS Office products, especially Excel
• Business fluent in written and spoken German and English
• Willingness to travel (maximum 25%)

 

 

   Do you have any questions?
     
   SOPHIE.LANG@MAHLE.COM  
   +49 711 5011 4717