Rooms Supervisor - WorldMark Spencer Street Resort

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

 

How You'll Shine

The Rooms Supervisor is responsible for the daily operation of the resort's Guest Services function, with additional oversight responsibility for Engineering/Maintenance operations. The scope of the role includes involvement in overseeing all administrative, accounting, guest service, and engineering/maintenance functions, along with associate development and other duties as required across both disciplines. This is an oversight and administrative role — hands-on technical or trade expertise is not required, but the Rooms Supervisor must be comfortable managing the day-to-day rhythm of engineering operations alongside Guest Services. The Rooms Supervisor will ensure successful implementation and performance of standards, meet the needs of owners, cover varying schedules and forecasts, participate in daily inspections to ensure standards, train staff on all ROPs/DOPs standards for both departments, and support the selection and development of associates across both teams.

How You'll Make an Impact

• Ensure proper staffing and scheduling for maximum productivity across Guest Services and Engineering/Maintenance

• Control payroll costs to achieve maximum profitability

• Communicate priorities to staff through daily and weekly meetings

• Ensure guest satisfaction levels meet site goals

• Identify areas of process improvement for efficient team and guest processing

• Manage strict room inventory to achieve the highest possible occupancy percentage

• Manage guest accounts, ensuring correct rates are applied, rate authorizations are obtained where necessary, and payment is received

• Review incoming groups to ensure blocking needs and front office requirements are met, relaying information to appropriate staff

• Ensure all guest resolutions are achieved and concerns are responded to

• Own and manage the Internal Audit process

• Ensure departmental compliance with Quality Assurance, Loss Prevention, and safety standards across both Guest Services and Engineering/Maintenance

• Provide day-to-day administrative oversight of the Engineering/Maintenance function, coordinating with the Engineering Manager/Assistant Manager and Engineering Technicians as needed — no hands-on technical work required

• Maintain inventory across both Guest Services supplies and Engineering/Maintenance parts and materials

• Build and maintain strong vendor/contractor relationships; request and receive bids for presentation to resort management

• Maintain a working knowledge of HOA requirements as they relate to engineering/maintenance and guest services operations

• Manage and support all financial aspects of both departments

• Prepare the annual department budget, identifying areas of cost reduction, operational improvement, and variance explanation

• Maintain cost control and appearance of retail inventory

What You'll Bring

• Strong leadership skills (ability to effectively coach, mentor, and train staff)

• Strategic thinking

• 2 to 5 years of hotel/resort experience

• Excellent communication skills

• Proficiency in Microsoft Excel, Word, Outlook

• Comfort overseeing engineering/maintenance operations at an administrative level — technical or trade certification not required

• Familiarity with vendor/contractor coordination and basic HOA considerations a plus

 

 

 

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, p