Senior Director, Operations

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How you will make an impact
The Sr. Director of Operations is a key strategic and operational leader responsible for the end-to-end performance of a high-volume, multi-channel, multi-shift distribution center. This role oversees all aspects of warehouse operations, inventory control, and safety and security across four operating shifts. Additionally, the role will oversee all facets of Carter's small parcel transportation operations. The ideal candidate brings strong leadership, operational rigor, and a proven track record of driving results through people, process, and technology.  This role report to the VP, GM of Braselton and typically manages 5–6 exempt direct reports with leadership oversight for approximately 850 to 1,200 non-exempt and 70 exempt indirect reports across the distribution center.
This role will drive a performance culture through engagement, accountability and modeling core values and behaviors that foster effective relationships throughout the organization. This fully onsite role is based in our Braselton DC with occasional need for night, weekend, and/or holiday hours. Occasional travel to our corporate office in Atlanta and other DCs in the network may be needed.

Operations (50%)
-    Translate long range business plans into facility and operational strategies that facilitate actionable activities by the broader distribution center team.
-    Build strong partnerships, across the enterprise, to ensure performance results meet expectations and are aligned with business needs.
-    Drive ley performance indicator (KPI) metrics and reporting. Monitor key process indicators to track performance and facilitate improved productivity, service, or accuracy performance across the facility. Review analysis of activities, costs, operations and forecast data to determine progress toward stated goals and objectives.
-    Lead budget preparation process with operations and coordinates with peers to ensure a cohesive financial plan is presented as needed. 
-    Support and provide resources to execute large capital projects or continuous improvement initiatives.
-    Drive a culture that leads to a safe and secure environment for our associates. Will manage a team of safety and security leaders that actively engage associates to provide training, corrective measures, investigations, reporting and tracking of safety performance. Will own and manage business continuity plans for the distribution center.
-    Ensure consistent, thorough and timely communication to team, peers, and senior leadership.

Small Parcel Transportation (25%)
-    Oversee all facets of Carter’s ship to home and ship to store services. This is currently handled by a national parcel company with a contract that exceeds $60 million.
-    Lead engagements, as a primary Carter’s representative, with parcel carrier(s) ensuring solid business relationships are maintained and fostered.
-    Ensure internal business partners needs and requirements are understood and translated into service and/or cost requirements with carrier(s).
-    Lead and manage cross-functional teams to ensure financial plans are in place as needed and ongoing analytics are performed to identify trends and cost drivers.  Use this information to develop mitigation strategies and/or action plans to ensure service and cost targets are maintained.
-    Drive analytics and reporting on volumes, costs, customer service, geographic densities, etc. for internal reporting and external benchmarking. 

Inventory Control and Compliance (15%)
-    Identify and lead implementation of processes related to regulatory compliance (Foreign Trade Zone, CTPAT certifications, etc.), inventory control, and inbound/outbound operations with Carter’s and/or external partners. 
-    Report and communicate inventory accuracy and issues at regular intervals to audiences that includes executive and hourly associates.
-    Ensure all inventory control procedures and reports meet financial and regulatory requirements. 
-    Lead a compliance team focused on improving order accuracy, enforcing SOPs, and reducing customer chargebacks through consistent feedback.  

Safety (10%)
-    Provide strategic leadership for all safety programs and compliance initiatives.
-    Champion a strong safety culture across the distribution center.
-    Oversee all safety prog