Ground Operations/ACS (Airport Customer Service) Intern

About Us

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.

 

Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

 

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview

The Ground Operations/ACS (Airport Customer Service) Intern at Endeavor Air will integrate knowledge and theory learned in the classroom with practical application and skills developed in a professional workplace and dynamic operations environment.  The Intern will utilize administrative, organizational, communication and critical thinking skills to complete projects and other work assignments with an emphasis in the Ground Operations & Airport Customer Service division of Endeavor Air / Delta Connection.

At Endeavor Air, the Ground Operations / ACS Department is responsible for executing Endeavor Air’s Ground Operations Quality Assurance program and for continuously monitoring and analyzing the system performance of operations at Hubs and field stations where Endeavor Air operates.  To accomplish this goal, Endeavor’s team partners cross-divisionally and externally with our business partners.

The goal for this intern position is to:

• Develop a thorough understanding of the scope of operations and dynamics of a Regional/code-share carriers and their roles in the US Airline network.
• Interact directly with Endeavor’s Ground Operations Safety Management System and Quality Assurance Program, gaining an understanding of the function and benefits of SMS and Quality Assurance in support of safe operations across the air transportation spectrum.
• Understand the basics of vendor/business partner relationships and challenges to performance management.

 

The Application Process: We encourage applicants to apply as early as possible to receive next steps in the application process. After an application is submitted, the Talent Acquisition team will review your application. Due to the high volume of applications, the reviewing process may take several weeks. 

 

After the reviewing process of the applications, all applicants will also be notified to complete a required one-way video interview. If you are applying for multiple positions, you will only need to complete one interview video. Please note, due to high volume of applications, videos will take several weeks to review, and you may not receive an email or hear the status of your application for a while, however you will receive an update from the Talent Acquisition team.

 

The Endeavor Air Summer Internship 2026 program will run from the end of May/early June 2026 - middle of August 2026. 

 

Responsibilities

• Participate in, or independently conduct, station audits at various locations across the Endeavor operations network.
• Review past aircraft damage cases in Endeavor safety tracking systems, coding and categorizing cases to establish a data-set for trending & analysis.
• Analyze data for trends, comparing with current policy & procedure, and make recommendations for improvements.
• Assist Manager, Ground Operations with monitoring Company’s Aircraft Appearance and Aircraft Deice programs.
• Gather and prepare relevant statistical reports / information.

Other Duties

• Performs other duties as assigned.

Supervisory Responsibilities

• Not Applicable

Competencies Required

• Embraces diverse people, thinking and styles. Listens and communicates openly, honestly, and respectfully. Acts in an ethical manner.
• Concern for Safety - Consistently makes safety and security, of self the priority.
• A continuous learner who identifies and addresses learning needs to advance own performance.
• Dedicated to meeting the expectations and requirements of internal and