HR Advice Partner I

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$25.00 - $37.25 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Human Resources

Job Description:

The HR Advice Partner I is primarily responsible as first point of contact for People Managers, Employees and HR Business Partners on a wide variety of employee relations issues to assist them in either resolving the issue or escalating and assigning more complex situations to an HR Advice Partner II.

Depth & Scope

• Manages all methods of work intake within the HR Advice Channel (IVR, generic email) and re-directs calls/emails to appropriate service delivery channel or department as necessary
• Provides day-to-day foundational advice and guidance. Foundational advice support is defined as issues that can be resolved usually within the first interaction; are lower risk in nature; or situations where less due diligence is required.
• Utilizing high level of judgment to determine when to refer the complex people management issues/situations to ensure ongoing compliance with internal / external requirements and a positive employee relations climate. (E.g. performance management, behavior management, leaves and accommodation, compensation, career & personal development, health and safety etc.)
• Partners with relevant stakeholders (HR Shared Services, HR Business Partners & COE's) to provide consultation, facilitation and coordination to come to resolution on escalated matters (e.g. policy escalations)
• Understands differing needs of the business and utilizes business acumen to adapt advice and direction to align within overall strategy and policy
• Utilizes appropriate approach/methodology to identify associated risks with actions/decisions
• Provide informal coaching to individuals at all levels and influences where appropriate to ensure successful outcomes
• Focus is on fundamental People Manager capability build; Build people managers HR capabilities by educating during interactions (just in time coaching), providing tools and resources to empower managers to effectively and independently handle employee situations
• Embraces, listens and considers information and perspectives from both managers and employees in the resolution of issues as required
• Provides consistent interpretation and delivery of HR programs/practices and policy guidance across the organization supports implementation and provides coaching to management on all new / changed policy and practices as required
• Ensures effective case management and resolves issues within level of authority; engages appropriate HR CoE's and / or HR Shared Services teams as needed
• Resolves issues within level of authority and escalates issues / seeks expertise where appropriate to ensure an integrated and sound approach to managing cases / investigations in compliance with internal / external requirements
• Maintains thorough accurate documentation on all matters and proactively manages and follows up on outstanding issues for timely resolution
• Maintains a strong working knowledge and understanding of all operating procedures and levels of authority to ensure they operate according to Standard Operating Procedures (SOPs) and within level of authority to transact

Education & Experience:

• Bachelor's degree preferred
• Minimum of 1-2 years relevant experience required
• Action oriented individual, who demonstrates high accountability, sound judgment and decision making abilities
• Strong influencer who engages colleagues, business partners, key stakeholders, and business leaders
• Developed probing, investigative and analytical skills to identify issues and make an informed decisions and recommendations
• Ability to build and strengthen relationships to gain trust and credibility
• Decisive with the ability to identify high risk issues

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional