Sr. IT Field Tech

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

Job Description:

The  Sr. IT Field Tech(Tech Analyst III) will report to OneOncology’s Regional Director, IT Operations.  As part of OneOncology’s technical support team, this role will act as an IT department Team Lead for a partner practice of OneOncology.   The Tech Analyst III is tasked with assuring excellent IT service while being customer facing and must demonstrate unparalleled customer service. You will represent the OneOncology IT team and service desk at the practice. This role will play a critical part within the onsite IT Team, providing support for escalated issues and contributing to key projects. This is primarily on-site, located in Dallas/Fort Worth, TX metro area.  

Responsibilities 

• Architects and implements technical projects in alignment with practice goals. 

• Provide all IT support for the practice. This includes, but is not limited to: technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects. 

• Responds to and resolves requests for assistance with computer systems and provides superior customer support (“white glove”) experiences for users. 

• Improve practice IT department processes and procedures. 

• Ensures service support processes, procedures, SLA’s, performance metrics and service quality align with and exceed practice expectations.  

• Provides technical support for clinical technology projects, including but not limited to opening of new clinic locations, etc.   

• Documents system configurations, procedures and support activities 

• Provides guidance & mentorship for Tech support staff 

• Collaborate with practice leaders to communicate system updates and ensure IT standards align with needs & expectations. 

Key Competencies 

• Success in leading and managing large, complex projects with multiple phases. 

• Excellent interpersonal, written (grammar, spelling, format), and verbal communication skills. 

• Excellent organizational skills and attention to detail 

• Reliable, fast learner, self-motivated 

• Ability to effectively handle shifting priorities and adapt to changing demands in a dynamic  

• environment 

• Strong knowledge of hardware, software, and network 

• High level understanding of computer systems, telecommunications systems, security, network and systems administrat