Staff Product Designer (Remote in North Carolina)

About Rocket Lawyer   We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.   We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!

About your role

We’re looking for a Staff Product Designer who can balance hands-on design work with team leadership. You’ll be both a strategic thinker and a tactical designer—setting a vision, mentoring designers, directly crafting intuitive mobile-first experiences, simplifying complex workflows, and making digital products feel effortless. This is an opportunity to develop and define how small businesses and consumers get legal solutions anywhere, anytime. You’ll be responsible for designing our Consult Experience, which will focus on how our customers engage with our team of Legal Pros through our platform. You will lead a small team of designers dedicated to enhancing how AI empowers customers to navigate their legal needs and seamlessly connect with Legal Pros. You will be in charge of delivering strongly engaging experiences to new and existing customers coming to Rocket Lawyer. You’ll drive the UX strategy for our experiences while also rolling up your sleeves to design, prototype, and test solutions. As a leader, you’ll lead a small team of designers, champion design excellence, and collaborate cross-functionally with product and engineering to ship world-class experiences.

How you will make a difference day to day

• Define and execute the design vision and strategy in collaboration with product managers, engineers, and other key partners, while also contributing hands-on
• Lead cross-functional ideation sessions, guiding teams through the product design process to generate innovative solutions
• Champion the voice of the customer by conducting user research, engaging with customers, and integrating personas into design decisions
• Leverage experimentation and data-driven insights to inform and validate design decisions
• Design end-to-end user experiences, from wireframes to high-fidelity prototypes, ensuring simplicity, engagement, and alignment with business and customer goals
• Communicate design decisions effectively, presenting to cross-functional teams and executive leadership with clarity and impact
• Evolve and contribute to the design system, ensuring consistency across mobile and web experiences
• Mentor and develop designers, providing feedback, coaching, and fostering growth in UX, UI, and design thinking
• Drive design best practices, fostering a culture of collaboration, innovation, and excellence
• Establish scalable design processes that enhance team efficiency and ensure consistency across projects

What you’ll need

• 9+ years of product design experience, with a focus on complex software solutions
• Expertise in end-to-end UX and product design, crafting impactful solutions for challenging problems
• Strong storytelling skills, with the ability to present design direction through compelling narratives that communicate the "how" and "why" of decisions
• Ability to balance customer needs with business goals, market viability, and technical constraints to drive successful outcomes
• Proven facilitation and collaboration skills, integrating input from multiple teams, synthesizing feedback, and leading discussions that drive company-wide impact
• Deep experience in design systems, identifying reusable components to support diverse customer use cases
• Proficiency in measuring success using qualitative and quantitative UX research methods
• Experience optimizing design processes and methodologies to improve team efficiency and effectiveness
• Leadership experience, either through direct management or mentoring designers
• A strong portfolio showcasing high-caliber visual and interaction design work
• Mastery of industry-standard design tools like Figma, Sketch, or Adobe Creative Suite—whatever best supports your workflow
• Bachelor’s degree in Engineering, Marketing, or a related field—or equivalent work experience

Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insuran