Receptionist

Description

Are you looking for a professional and positive office environment? Do you have a passion for building relationships? At SEK, you will find just that, especially if you are…

• Detail-oriented: Committed to accuracy and precision in handling documents, scheduling, and client communications.
• Organized: Able to manage multiple tasks efficiently and maintain orderly systems that support the team’s productivity.
• Professional communicator: Clear, courteous, and responsive when interacting with clients, and team members.
• Trustworthy: Understands the importance of confidentiality when handling sensitive client and firm information.

As the first point of contact for our clients and visitors, the Receptionist plays a crucial role in maintaining a positive and professional image of our company. This position requires exceptional interpersonal skills, strong organizational abilities, and a keen attention to detail. This role is considered reduced full-time, with the expectation of working 30 hours per week in office. 

A Day in the Life of a Receptionist... 

•  Interact with People: Greet clients and visitors warmly, ensuring they feel welcome and attended to. Provide excellent customer service by addressing inquiries, directing them to the appropriate personnel, and assisting with their needs.
• Phone Skills: Manage the incoming calls efficiently, answering and transferring calls to the appropriate individuals with professionalism and courtesy. Handle a high volume of incoming calls while maintaining a friendly and composed demeanor.
• Communication: Maintain clear and concise communication with clients, visitors, and staff, both verbally and in writing. Relay messages accurately and in a timely manner.
• Prioritization: Juggle multiple tasks simultaneously, such as managing the incoming calls, scheduling appointments, sorting mail, and assisting clients. Prioritize tasks effectively to ensure smooth daily operations.
• Team Player: Collaborate seamlessly with colleagues to ensure cohesive office functioning. Assist other team members when needed and contribute to maintaining a positive work environment.
• Independent Work: Demonstrate the ability to work independently without constant supervision. Manage your time effectively to accomplish tasks efficiently and meet deadlines.
• Flexibility: Adapt to changing priorities and work demands. Be willing to take on new tasks and responsibilities as required.
• Accounts Receivable: Assist in managing accounts receivable processes, including processing payments and maintaining accurate records.
• Petty Cash Fund: Safeguard and manage the petty cash fund, maintaining meticulous records of expenses and reimbursements.
• Mail Handling: Sort incoming mail and prepare outgoing mail, including shipments via FedEx and priority mail services. Operate the postage machine and ensure adequate supplies are available.
• Office Management: Take responsibility for ordering and managing supplies for the postage machine and other office needs, ensuring smooth operations.
• Binding and Printing: Operate the binding machine and print tax organizers annually, preparing them for mailing.
• Appointment Scheduling: Coordinate and schedule appointments for staff members, ensuring efficient time management and organization.
• Client Assistance: Assist in going over tax returns with clients, providing necessary information and support as required.

Requirements

•  High school diploma or equivalent; additional education or relevant certifications are a plus.
• 2+ years’ experience as a receptionist or in a customer-facing role.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Proficiency in using office equipment, including switchboards, postage machines, and binding machines.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Flexibility to adapt to changing tasks and responsibilities.
• Team player with a positive and friendly attitude.
• Ability to work independently and manage time efficiently.
• Basic knowledge of accounts receivable processes is desirable.
• Proficiency in using office software and technology.

Why should you join SEK?

Our firm offers team members an excellent career track along with a professional and growth-oriented work environment. We offer