Technical Business Analyst

BridgePhase is a software engineering company focused on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. Our mission is to empower our clients and employees to realize their potential, achieve amazing results, and advance the mission of our Federal Government. We do this by providing an environment that fosters growth, innovation, collaboration, and delivery excellence needed to achieve successful and lasting IT modernization. With BridgePhase, federal agencies gain a trusted partner dedicated to delivering high-performing solutions that advance the nation’s most critical objectives.
 

BridgePhase is seeking a Technical Business Analyst / Customer Liaison to join our team supporting the Department of Homeland Security (DHS). This role serves as the critical bridge between federal stakeholders, end users, and technical delivery teams, combining deep requirements analysis expertise with strong customer engagement and communication skills. The ideal candidate excels at translating complex business needs into actionable technical requirements while ensuring stakeholder priorities, feedback, and expectations are clearly understood and addressed throughout the development lifecycle. This is a remote position.
 

In this position, you can expect to:

• Analyze and document complex business and technical requirements for system enhancements
• Serve as the primary point of contact between end users, federal stakeholders, and the development team
• Facilitate requirements gathering workshops, stakeholder interviews, and user feedback sessions
• Translate business needs into detailed functional and non-functional requirements
• Develop user stories, acceptance criteria, process flows, and workflow documentation
• Gather, synthesize, and prioritize customer feedback from multiple sources and stakeholder groups
• Conduct gap analysis between current system capabilities and future state requirements
• Trace requirements through design, development, testing, and deployment phases
• Document customer needs, issues, and enhancement requests in actionable formats
• Collaborate with technical architects and developers to ensure feasibility of proposed solutions
• Support backlog refinement and provide ongoing clarification on requirements
• Coordinate and support user acceptance testing and stakeholder validation activities
• Track and communicate the status of customer requests, enhancements, and development initiatives
• Identify trends and patterns in user feedback to inform roadmap and prioritization decisions
• Develop and maintain customer-facing documentation, FAQs, and knowledge base materials
• Support change management initiatives and adoption activities
• Ensure requirements and customer needs align with federal compliance, security, and accessibility standards
• Interface regularly with federal stakeholders to communicate progress, risks, and outcomes

As with any technical environment, the exact role responsibilities will evolve with the changing needs of our client. We are seeking versatile candidates who thrive on new challenges and can readily adapt to additional responsibilities beyond those listed above.
 

Preferred Experience and Qualifications:

• At least 8 years of total professional experience with 5+ years in business analysis, customer liaison, or stakeholder-facing roles on technology projects
• Prior or current experience supporting government programs (GovCon experience required)

Strong technical and functional expertise in:

• Requirements elicitation, analysis, and documentation methodologies
• Stakeholder engagement and relationship management in complex organizations
• User story development and acceptance criteria definition
• Business process modeling and workflow analysis
• Requirements management tools (JIRA, Confluence, Azure DevOps, or similar)
• Customer communication and engagement strategies
• Gap analysis, impact assessment, and prioritization techniques
• Facilitation of workshops, meetings, and feedback sessions
• Agile requirements practices and backlog management
• Requirements traceability and validation

Demonstrated ability to:

• Break down complex problems into clear, actionable requirements
• Translate technical concepts into accessible language for non-technical audiences
• Build trust and credibility with diverse federal stakeholder groups
• Identify conflicts, ambiguities, and gaps in requirements or customer needs
• Balance stakeholder expectations with technical and operational constraints