About the role
<div class="jobs-box--fadein jobs-box--full-width jobs-box--with-cta-large jobs-description jobs-description--reformatted "> <article class="jobs-description__container m4"> <div class="jobs-description__content jobs-description-content "> <div id="job-details" class="jobs-box__html-content jobs-description-content__text t-14 t-normal jobs-description-content__text--stretch"><strong>The Role:<br></strong> <ul> <li>Researches and develops technical materials in a variety of formats - e.g. user tips, blog posts, whitepaper, webinar presentation, and other</li> <li>Collaborates with Subject-Matter-Experts to establish technically accurate inputs and applies creative story-telling skills to convey key messages, with attention to SEO.</li> <li>Plans content for each stage of the marketing funnel and customer journey, and for appropriate target personas.</li> <li>Maintains organised records of all materials, drafts, and previous versions</li> <li>Reviews and curates existing content assets, makes recommendations to inform content strategy, and maintains evergreen content</li> <li>Follows and maintains established style of content guidelines across platforms and media</li> <li>Works efficiently and accurately in content management systems, adhering to best practices and standards for terminology and content management</li> <li>Collect and assess analytics insights to inform strategic decisions</li> <li>Identify opportunities to improve content development processes</li> <li>Ensures deliverables are published on schedule</li> </ul> Requirements:<br><br><strong>The Candidate:<br></strong> <ul> <li>Relevant Bachelor’s degree with 2+ years relevant technical writing experience, preferably software or telecommunications industry</li> <li>Working knowledge of content creation tools - word processing, presentation, image management, etc., and familiarity with content management systems and marketing automation tools.</li> <li>Demonstrates ability to quickly learn and apply new tools, processes, and standards</li> <li>Ability to explain technical concepts to audiences that have varying degrees of technical ability</li> <li>Strong time management skills and an ability to take accountability for completing projects</li> <li>Ability to absorb and retain information quickly, specifically complex technical information</li> <li>Ability to analyse target audience and to present ideas in user-friendly language</li> <li>Interest in telecommunications, VoIP, WebRTC, and voice-bots is an advantage</li> </ul> <strong>The Person:<br></strong> <ul> <li>Creative</li> <li>Can-do a