Fire Alarm and Security Service Technician

At Integrated Fire & Security Solutions (IFSS), A Fortis Fire & Safety Brand, we provide industry-leading fire protection services across the United States. Our ever-growing footprint can be seen in California, Florida, Texas, and Chicago and we are acquiring new brands all the time.

Our team provides a full spectrum of specialized and certified service professionals to support your company and protect your building with the peace of mind of properly installed and maintained fire and life safety systems.

Here at Fortis and throughout our family of brands, we value our employees and offer competitive benefits which include:

• 2 weeks of paid vacation
• 1 week of paid sick time
• 10 Company Paid Holidays
• Other paid time off (jury duty, bereavement)
• Competitive pay
• 401k with company match
• Medical, Dental, and Vision
• Company-paid Life Insurance
• Company-paid Short-term Disability
• Supplemental Long-term Disability and Life Insurance Packages
• Legal Insurance
• Pet Insurance
• Career Advancement Opportunities

The Service Technician is to provide support to the Service department and the customers we assist with their low voltage issues. The Service Technician’s responsibilities are as follows; Service and some installation of conduit, wire, and devices for various low voltage systems, mainly focusing on fire alarm, access control and video surveillance equipment. They must be highly motivated, and task oriented to see tasks through to completion. They must be a team player and excellent communication skills both written and verbal.

Key Responsibilities:

The Service Technician is responsible for customer coordination in the field and repair of all systems and customer training. They shall work with the Service Coordinator and Service Manager to help schedule onsite resources, and ensure equipment and materials are correct and onsite when needed. The Senior Service Technician must also communicate well with internal and external customers. The Senior Service Technician will be responsible for completing all paperwork on all jobs done in SME (IFSS’ current service software).

• Establishing Focus – The ability to properly diagnose and repair systems effectively, and in a timely manner focusing on customer satisfaction and company profitability.
• Empowering Others – Conveying confidence in employees’ ability to be successful, especially at challenging new tasks. Always be training others to help them grow.
• Fostering Teamwork – As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, interest, skill, and success in getting groups to work together cooperatively.
• Managing Change – Demonstrating support for organizational changes needed to
• Attention to Communication – Ensuring that information is passed on to others who should be kept informed. These communications shall be clear and concise and will be meticulously documented which will provide explicit directions.
• Influencing Others – The ability to gain others’ support for idea, proposals, and solutions.
• Building Collaborative Relationships – The ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance, and support.
• Diagnostic Information Gathering – Identifying the information needed to clarify a situation, seeking that information form appropriate sources, and using skillful questioning to draw out information when others are reluctant to disclose it.
• Analytical Thinking – Approaching a problem by using a logical, systematic, sequential approach.
• Results Orientation – Focusing on the desired result of one’s own work or the work of one’s team; setting challenging goals, focusing on the goals, and meeting or exceeding them.
• Thoroughness – Ensuring that one’s own and other’s work and information are complete and accurate; carefully preparing for bringing service calls to a timely and complete resolution.
• Initiative – Identifying what needs to be done and acting as required by the situation.
• Personal Credibility – Demonstrated concern that one be perceived as responsible, reliable and trustworthy; conveys command of the relevant facts and information and does what This position commits to doing.

Required Skills & Qualifications:

• Certifications in IFSS’ areas of expertise or a successful 5 years minimum of demonstrated work history/knowledge as a service technician is
  required.
• NICET certification in Fire Alarm Systems is preferred, but not required.
• Understanding NEC and NFPA current requirements is essential. They shall be able to troubleshoot pan