Associate Director, Claims

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: We support US flexible working arrangements in the contiguous 48 states.  

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: At FullscopeRMS, a subsidiary of Sun Life, we look for optimistic people who understand the power of partnership. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to help our partners succeed. The Associate Director, LTD Claims plays a crucial role within the FullscopeRMS Claims Management Team.

This position is responsible for leading and overseeing:

• Complex Claims team
• Social Technologies team
• Permanent and Total Disability team

How you will contribute:

• Lead and manage a team of claims professionals focusing on strong job performance, talent development, and engagement.
• Ensure efficient, effective, and compliant team operations and accurate risk management of disability claims.
• Develop and refine claim handling processes and standards.
• Lead with a digital mindset driving operational efficiency through automation with the customer experience as the priority.
• Ensure operational metrics and audits drive accuracy, accountability, and outcomes.
• Spearhead product initiatives and technological enhancements, including advancement of tools and techniques.
• Participate in strategic planning, product development, and claim management initiatives.
• Ensure prompt resolution of complaints and issues.
• Maintain professional licensing through continuing education.
• Participate in industry meetings and stay current with claims trends and best practices.

What you will bring with you:

• Ability to work with a diverse range of people
• Strong leadership skills and a minimum of five years of supervision/management experience, including leading teams and functions.
• Five years of demonstrated success in Disability claim management.
• BA/BS in a related field of business is highly preferred.
• Exceptional communication skills, including the ability to articulate strategic direction to both internal and external stakeholders.
• Deep understanding and experience with managing disability teams and adherence to state and federal laws that impact disability claim management, including ERISA and state leave laws.
• Demonstrated success in building trust-based partnerships and solving both strategic and tactical matters.
• Effective in leading through change in a positive and effective manner, with strong problem-solving skills.
• A working understanding of the functions required for successful partnership with internal parties, including underwriting, distribution, and legal compliance.
• Field or industry-specific designations are a plus.

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, comp