Manager, Retail Supply Chain Solutions

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

The Retail Supply Chain Solutions- Strategic Account  Manager is responsible for the overall strategic direction and management of select CHEP Foodservice & Wholesale retail customers.   They will work closely with the field-based Field Service Representative Team and multiple cross-functional internal departments (Operations, Logistics, Finance, Customer Service, Inventory Management, Human Resources) to optimize asset productivity and profitable customer interactions.   Role will focus on creating sustainable customer partnerships and platform growth, along with incremental revenue generation through the sale of Retail Solutions.

Scope: USA, 11 customers

Location: Field Based, USA - 50%+ travel, must be located near a major US airport

Major/Key Accountabilities

• Creates, aligns, and implements execution of customer strategic plan to be inclusive of Monthly Business Reviews (video conference) and Quarterly Business Reviews (Face to Face)
• Aligns success metrics with Customer’s internal business objectives around Operational Effectiveness, Cost Reduction Initiatives, Volume Growth
• Collaborates with Customer and CHEP internal functions to define and implement Strategic Initiatives resulting in joint supply chain savings and revenue generation
• Ensures customer and territory-level KPIs and initiatives are on track / acceptable thresholds
• Manages monthly Scorecard generation to provide full and transparent visibility on Account Health and Supply Chain Value Stream success to both CHEP and Customers.   Uses regular score-carding to identify issues & opportunities to maintain/improve account health.  Responsible for root cause identification & resolution for less-than-optimal metrics.
• Gains complete knowledge of Customer’s Supply Chain, resulting in identifying and leading additional operational efficiency initiatives and cost reduction opportunities
• Builds Customer Contact Web beyond daily corporate contact activities; inclusive of all functions / areas within the retail partnership:  Sustainability, Strategy, Merchandising, Etc.
• Effectively communicate CHEP’s value proposition, provide innovation and align CHEP’s capabilities to customer needs and industry trends to enable growth
• Enable the launch of business model, new product and service offerings with identified retailers in portfolio
• Works closely with Operations, Transportation & Logistics to deliver profitable and effective support for CHEP & Retail partners.  
• Regular contact with Field Service Representatives to ensure proper activities are being accomplished in the assigned territories
• Communicates needed support and direction to cross-functional teams through Salesforce, Outlook, Teams, and direct phone calls
• Demonstrates team collaboration to utilize necessary resources to drive proactive improvement to account health
• Manages ad-hoc reports to customer and internal stakeholders to support account management objectives
• Partners closely with Inventory Management to successfully execute annual physical inventory/audit process in a timely manner.   Drive to minimal variances in assigned area.
• Utilizes c