Data Support Analyst I

• Provide Tier 2 level support via chat, email, and phone 
• Interface with end user clients to help troubleshoot and resolve technical issues, procedural issues, and ensure data transfer efficiencies 

• Interface with internal support teams on escalated issues – both customer and operations based 

• Adhere to team and individual key performance indicators (KPIs) 
• Stay up to date on system releases, new features, and bugs 

• Make outbound calls help expedite resolution 
• Provides a second level of support for account aggregation  
• Perform other duties as assigned 

• Bachelor’s degree or equivalent work experience required; college degree preferred 
• 2 years customer service experience preferred 
• Team Player with the ability to work independently as needed  
• Ability to work overtime, including evenings and weekends as needed  

• Exceptional communication skills (both written and verbal)  
• Strong analytical and diagnostic skills  
• Working knowledge of different aggregation methods (Screen Scraping, API’s, and File Based)   
• Understand the different types of financial accounts that can be aggregated  
• Ability to read and interpret different HTTP responses (JSON, XML, HTML and others)   
• Strong technical troubleshooting and critical thinking  
• Ability to adapt in a fast-paced environment while multitasking  
• Dependable, accountable, self-motivated, and drive to excel  
• Detailed oriented  
• Working knowledge of MS Office suite  
• Strong organization skills and excellent time management skills 

The salary range for this position is $50,000 - $60,000; commensurate salary to be determined based on skills, professional background and expertise.  This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off.